Data da avaliação: 25 de Abril de 2022
Opinião da Mozilla
Youper is a digital mental health service "powered by Artificial Intelligence." It offers online therapy, behavioral coaches, medication services, and an AI chatbot. Youper really touts their combination of psychology and technology (especially AI) for their mental health solutions. How does Youper handle their users' privacy? Well, they just might be the most improved app for privacy we saw over the past year.
O que pode acontecer se algo der errado?
First reviewed April 20, 2022. Review updated, April 25, 2023
Read our 2022 review:
Yikes Youper! When you say you're "the only mental health service that understands you," it seems maybe you mean that literally.
Not only does Youper collect a ton of personal information, they say they can share this personal information with a number of subsidiaries, affiliates, and third parties, including for marketing purposes. Now, not all that personal information can be used or shared with third parties for things like marketing purposes -- they say personal health information won't be shared with third parties for marketing purposes without your consent, for example. But a lot of that information can be used and shared with third parties for things like targeted advertising and that's what worries us.
That's a whole lot of personal information Youper collects that you really have to hope they keeps secure. Just a reminder, they say on their own privacy page, "Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Website and App; any transmission is at your own risk." This is a good reminder, what you share on the internet is never, ever 100% safe and secure.
Is there more that worries us? Yeah, there's more. Youper says they "may disclose aggregated, de-identified information about our users, and information that does not identify any individual, without restriction." Here's where we remind you that such de-identified data has been found to be relatively easy to re-identify, especially if location data is included. And Youper doesn't meet our Minimum Security Standards as we were able to login to the app with the weak password "111111". Requiring a strong password on an app that collects and stores so much personal information seems like an easy way to show you care about protecting the privacy of yours users. Too bad Youper doesn't do that.
So yeah, Youper's huge personal data collection and rather scary privacy and security practices leave us thinking there might be better apps to help you manage your anxiety and depression. What's the worst that could happen? Uhg, we don't even want to go there. It would really suck if your personal profile leaked and went up for sale on the dark web where a sketchy group of bad guys accessed it and used it to make your life miserable by outing your mental health problems to the world. Nobody needs that.
Dicas para se proteger
- Do not log in using third-party accounts
- Do not give consent for sharing of personal data for marketing and advertisement.
- Choose a strong password! You may use a password control tool like 1Password, KeePass etc
- Do not use social media plug-ins.
- Use your device privacy controls to limit access to your personal information via app (do not give access to your camera, microphone, images, location unless neccessary)
- Keep your app regularly updated
- Limit ad tracking via your device (e.g. on iPhone go to Privacy -> Advertising -> Limit ad tracking) and biggest ad networks (for Google, go to Google account and turn off ad personalization)
- Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
- When starting a sign-up, do not agree to tracking of your data if possible.
Pode me bisbilhotar?
Dispositivo: Não aplicável
Dispositivo: Não aplicável
Dispositivo: Não aplicável
O que pode ser usado para se inscrever?
Conta de terceiros
Apple and Google sign-ups are possible
Que dados a empresa coleta?
Name, contact information, education, employment, employment history, financial information, phone number, email, location
Relacionado ao corpo
Como a empresa usa esses dados?
Como você pode controlar seus dados?
Qual é o histórico conhecido da empresa na proteção de dados dos usuários?
No known privacy or security incidents discovered in the last 3 years.
Informações de privacidade infantil
Este produto pode ser usado offline?
Informações de privacidade fáceis de entender?
Links para informações de privacidade
Este produto atende aos nossos padrões mínimos de segurança?
Youper update their password requirement to require a strong password after we reached out to them. Thank you Youper.
Atualizações de segurança
Política de privacidade
Youper says "Youper AI Assistant is based on therapy and meditation. Through quick and insightful conversations, Youper helps you master life's ups and downs."
Esta inteligência artificial não é confiável?
Que tipo de decisões a inteligência artificial faz sobre você ou por você?
Suggestions and meditative audios.
A empresa é transparente sobre como funciona a inteligência artificial?
O usuário tem controle sobre os recursos da inteligência artificial?
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