Wysa
Aplicativos de saúde mental Inteligência artificial de conversa Melhor de

Wysa

Touchkin
WiFi

Data da avaliação: 20 de Abril de 2022

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A Mozilla investigou por 8 horas
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Opinião da Mozilla

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Votos das pessoas: Não é assustador

Wysa describes itself as "an emotionally intelligent chatbot that uses AI to react to the emotions you express." Launched in 2016 by founder Jo Aggarwal, who discovered bots were easier to talk to when dealing with her own depression, the app says it offers "a mood tracker, mindfulness coach, anxiety helper, and mood-boosting buddy, all rolled into one." Along with Wysa's AI chatbot, the app also offers in-app text-based chat sessions with real, live therapists. Wysa offers some free access to their AI chatbot. To access more features, users can choose between two subscription options, $99 per year for access to the tools, or $99 per month for access to the tools and coaches.

So, how does Wysa's privacy look? We're so happy to say, Wysa's privacy looks pretty dang good! They seem to be one of the rare mental health apps that isn't looking to make money off your personal information. Good work Wysa!

O que pode acontecer se algo der errado?

There are so many bad-for-your-privacy mental health apps out there in the world it is depressing. Thank goodness Wysa doesn't seem to be one of them! They don't require any personal identifiers to use their service. They don't request your personal data. They don't share your personal data. They don't sell it either. What?!? It's so refreshing to see a mental health app with strong privacy practices. Good on you Wysa.

Wysa does say that no direct marketing is performed but that they may use social media or other marketing, but no personal data is shared for this purpose. Again, that is very good. Consumer Reports did find in 2021 that Wysa shared some data with Facebook, but from what we can tell, that is likely not personal information. And all those AI chatbot conversations, Wysa says they will never share that data without user consent.

Wysa says they can share aggregated, de-identified data for analytics and to help improve their AI. We're not too worried about this with Wysa as they say they don't process geolocation at a level that makes your data identifiable but we also feel compelled to mention it has been found to be relatively easy to de-identify such user data where location data is more precise.

All in all, Wysa seems to be a breath of fresh air in the mental health app space. It actually take steps to implement privacy and security by design and default. We absolutely love that here at *Privacy Not Included. Thank you Wysa and please, keep up the good work!

Dicas para se proteger

  • For extra security, you can use the app without registering.
  • Wysa provides the following security tips:
    • Always lock your mobile screen by setting a password. Use strong passwords and keep passwords private. Never leave your device unattended.
    • Always extend your mobile screen password to set an App PIN to keep your conversations with the App private.
    • Always keep your mobile operating system up-to-date.
    • Enable remote access of your devices to enable you to locate and control your devices remotely in the event your device gets stolen.
    • Install anti-virus software to protect against virus attacks and infections
    • Avoid phishing emails. Do not open files, click on links or download programs from an unknown source.
    • Be wise about using Wi-Fi. Before you send personal and sensitive data over your laptop or mobile device on a public wireless network in a coffee shop, library, airport, hotel, or other public place, see if your data will be protected.
  • mobile

Pode me bisbilhotar? informações

Câmera

Dispositivo: Não aplicável

Aplicativo: Não

Microfone

Dispositivo: Não aplicável

Aplicativo: Sim

Rastreia localização

Dispositivo: Não aplicável

Aplicativo: Não

O que pode ser usado para se inscrever?

Que dados a empresa coleta?

Como a empresa usa esses dados?

Wysa does not request Your Personal Data. If you inadvertently submit any Personal Identifiable Information (including but not limited to email identifier, location address, mobile numbers) then they will process it with your data and will irreversibly redact any Personal Identifiable Information within 24 hours in their system.

No personal data gets shared. All event data is made cryptic so that no medical or psychological profile gets created at the hands of the provider. We do not combine and process your personal data with any other third party available data. Your data, messages or usage is not used for direct marketing nor is it sold to advertisers. Wysa will not share or sell your personal data with any third party.

Touchkin will never share your conversation data without your explicit consent. Wysa will always ask your consent before using your name for social proof purposes.

In 2021, Consumer Reports reported that Wysa shares certain data with Facebook but stopped sharing IDs .

No human has access to or gets to monitor or respond during your chat with the AI Coach.

You may use the App if you are 18 or more. If between 13 and 18 years, your parent or legal guardian before use. Kindly inform your parent or legal guardian have to provide their parental consent by writing to [email protected] or [email protected] This App is not meant for those less than 13 years of age.

Como você pode controlar seus dados?

Where not specified Wysa retains your data for a maximum of 10 years since the end of subscription and as per their information retention policies.

You can also, at any point of time, clear all your transactional data by using the “reset my data” feature available in the App settings.

You can exercise the wide range of rights, including rights of access and right to erasure.

Qual é o histórico conhecido da empresa na proteção de dados dos usuários?

Médio

No known privacy or security incidents discovered in the last 3 years.

Informações de privacidade infantil

The App is not to be used by children under 13 years. If you are between 13 and 18 years, read the Privacy Policy and Terms of Service with your parents or legal guardian and ask them to provide their consent to use the app at [email protected]

Este produto pode ser usado offline?

Não

Informações de privacidade fáceis de entender?

Sim

Wysa provides an extensive privacy FAQ.

Links para informações de privacidade

Este produto atende aos nossos padrões mínimos de segurança? informações

Sim

Criptografia

Sim

Wysa use TLS and SSL encryption during transfer and AES-256 protocol at rest.

Senha forte

Sim

Atualizações de segurança

Sim

Gerencia vulnerabilidades

Sim

Política de privacidade

Sim

O produto usa inteligência artificial? informações

Sim

According to Wysa, "Wysa AI Coach is an artificial intelligence-based 'emotionally intelligent' service which responds to the emotions you express and uses evidence-based cognitive-behavioral techniques (CBT), DBT, meditation, breathing, yoga, motivational interviewing and micro-actions to help you build mental resilience skills and feel better."

The AI Coach will always check if it has understood you incorrectly before progressing.

Esta inteligência artificial não é confiável?

Não foi possível determinar

Que tipo de decisões a inteligência artificial faz sobre você ou por você?

Wysa decides what kind of help/content to provide you.

A empresa é transparente sobre como funciona a inteligência artificial?

Sim

Wysa provides an extensive product FAQ.

O usuário tem controle sobre os recursos da inteligência artificial?

Não foi possível determinar

*privacidade não incluída

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