GoToMeeting has been around since 2004, making it one of the old-school video call apps available. Primarily targeted as a business video call platform, GoToMeeting has pricing plans that allow for up to 3000 people in a video meeting. It can also be made HIPAA compliant to meet US healthcare privacy laws. It's probably not going to be the video call app you use for your family gatherings or virtual happy hours, which means most of the people using this app will be able to rely on their company's tech team for support and privacy. Which is good because while it's not NOT user-friendly (although its privacy policy is certainly not user-friendly), it is a more advanced video call app than most people probably need for calls home to Mom. And they did improve their user interface over the last year in an effort to keep up with Zoom and Microsoft Teams.
What could happen if something goes wrong?
Probably (hopefully) not too much will go wrong given this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed by a "smart AI meeting assistant" at the request of the host, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading). The company does share data with third-parties for marketing purposes, as do many of the apps we review. A few other tips if you want to be extra safe: Password protect your meetings, lock your meeting once you're in a session, and set an expiration date on your recording.
Can it snoop on me?
Camera
Device: N/A
App: Yes
Microphone
Device: N/A
App: Yes
Tracks location
Device: N/A
App: Yes
What can be used to sign up?
Yes
Phone
No
Third-party account
No
What data does the company collect?
Personal
First and last name, billing data, valid email address, IP addresses, location
Body related
Social
Connections made
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known track record of public data breaches or leaks found
Can this product be used offline?
User-friendly privacy information?
Privacy policy is written in legal language.
Links to privacy information
Does this product meet our Minimum Security Standards?
Encryption
GoToMeeting utilizes encryption in transit and at rest for cloud recordings, transcripts, and uploaded content. Additionally, it offers end-to-end encryption capabilities for password-protected meetings.
Strong password
A strong password is required to login. Meetings can optionally be password-protected.
Security updates
GoToMeeting updates its mobile app at least once a month
Manages vulnerabilities
The company operates a closed/private Bug Bounty Program, where selected researchers are invited to participate.
Privacy policy
GoToMeeting does use machine learning to improve certain features, such as its in-house transcription capabilities for cloud recorded meetings.
Is this AI untrustworthy?
What kind of decisions does the AI make about you or for you?
Is the company transparent about how the AI works?
Does the user have control over the AI features?
Dive Deeper
-
GoToMeeting ReviewBusniess News Daily
-
Medical Privacy Gets Complicated as Doctors Turn to Video ChatsConsumer Reports
-
Common problems with GoToMeeting and how to solve themDigital Trends
-
LogMeIn GoToMeeting ReviewPC Magazine
Comments
Got a comment? Let us hear it.