Review date: Sept. 8, 2021
BlueJeans is a video call app aimed at business users. It works on desktop and mobile apps and within most browsers. This video call app claims a list of features like high-quality video, screen sharing, recording, and integration with various other business apps like Trello and Slack. BlueJeans even touts that it comes with “Dolby Voice,” so now you can listen to your boss yell at you in super clear audio. In May, 2020 Verizon closed their deal to buy BlueJeans. Can you hear us now? Hopefully.
What could happen if something goes wrong?
BlueJeans seems to do an OK job with security and privacy. A month after they were acquired by Verizon in 2020 they rolled out a number of enhanced security measures including stronger encryption and one-click meeting lock capabilities. Bluejeans doesn't use end-to-end encryption (data encrypted from the moment it is created to the moment it is used), which is the most secure way to conduct video calls. But it still uses strong encryption at transit (along the tubes of the internet) and at rest (where it is stored). It does collect some personal information about users like your name, who you work for, your job, where you live, your phone number and email address, and potentially shares that data with third parties, which we don't love, but also isn’t uncommon. Bluejeans rolled out Bluejeans Telehealth earlier in 2021 that can be HIPAA compliant. All in all, Bluejeans is a fine video call app for business, even if it does have a weird name that makes you sing Neil Diamond songs.
Can it snoop on me?
What can be used to sign up?
What data does the company collect?
Name, work place, address, phone number, email address or other contact details, geolocation data, IP address. When you use their services for telehealth, medical data is shared in the context of a patient visit.
Who you work for, and your job function or department. Content that you generate or upload via the Services.
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known track record of public data breaches or leaks found
Can this product be used offline?
User-friendly privacy information?
Links to privacy information
Does this product meet our Minimum Security Standards?
Standards-based encryption is used in transit and at rest. Bluejeans does not offer end-to-end encryption.
A strong password is required to create an account. Also, a participant passcode is required for a scheduled one-time meeting.
BlueJeans updates its desktop application about five times a year, and the mobile app is updated multiple times a month.
BlueJeans has a bug bounty program
BlueJeans announces stronger encryption for video meetingsZDNet
Verizon tailors BlueJeans for telehealthZDNet
Verizon wraps up BlueJeans acquisition lickety splitTechCrunch
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