BlueJeans

BlueJeans

Verizon
Wi-Fi

Review date: Sept. 8, 2021

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Mozilla says

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People voted: Somewhat creepy

BlueJeans is a video call app aimed at business users. It works on desktop and mobile apps and within most browsers. This video call app claims a list of features like high-quality video, screen sharing, recording, and integration with various other business apps like Trello and Slack. BlueJeans even touts that it comes with “Dolby Voice,” so now you can listen to your boss yell at you in super clear audio. In May, 2020 Verizon closed their deal to buy BlueJeans. Can you hear us now? Hopefully.

What could happen if something goes wrong?

BlueJeans seems to do an OK job with security and privacy. A month after they were acquired by Verizon in 2020 they rolled out a number of enhanced security measures including stronger encryption and one-click meeting lock capabilities. Bluejeans doesn't use end-to-end encryption (data encrypted from the moment it is created to the moment it is used), which is the most secure way to conduct video calls. But it still uses strong encryption at transit (along the tubes of the internet) and at rest (where it is stored). It does collect some personal information about users like your name, who you work for, your job, where you live, your phone number and email address, and potentially shares that data with third parties, which we don't love, but also isn’t uncommon. Bluejeans rolled out Bluejeans Telehealth earlier in 2021 that can be HIPAA compliant. All in all, Bluejeans is a fine video call app for business, even if it does have a weird name that makes you sing Neil Diamond songs.

mobile Privacy Security A.I.

Can it snoop on me? information

Camera

Device: N/A

App: Yes

Microphone

Device: N/A

App: Yes

Tracks location

Device: N/A

App: Yes

What can be used to sign up?

What data does the company collect?

How does the company use this data?

BlueJeans does not sell personal information to any third parties. The company also claims that "the Services are not intended to be used for profiling, automated processing, personal data relating to criminal convictions or offenses, other systematic monitoring of a public area, or any other operations which may result in a high risk of significantly affecting you or your legal rights.". BlueJeans combines your data with third-party data, for purposes including for advertisement: "information about you from third parties including other Service users, third-party service providers which you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), resellers, distributors, your employer, your administrator, publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners."

How can you control your data?

BlueJeans website uses cookies on its product, and does not respond to 'Do not track': 'Because no formal “Do Not Track” standard has been adopted, we currently do not respond to “Do Not Track” web browsers signals or other mechanisms regarding the collection of your information."" Following the end of your subscription to the Services, your information will generally be deleted or obfuscated within six months of the end of your subscription. If the Services are made available to you through an organization (e.g., your employer), BlueJeans retain your information per your organization’s instructions.

What is the company’s known track record of protecting users’ data?

Average

No known track record of public data breaches or leaks found

Can this product be used offline?

Not Applicable

User-friendly privacy information?

No

Privacy policy is written in legal language

Links to privacy information

Does this product meet our Minimum Security Standards? information

Yes

Encryption

Yes

Standards-based encryption is used in transit and at rest. Bluejeans does not offer end-to-end encryption.

Strong password

Yes

A strong password is required to create an account. Also, a participant passcode is required for a scheduled one-time meeting.

Security updates

Yes

BlueJeans updates its desktop application about five times a year, and the mobile app is updated multiple times a month.

Manages vulnerabilities

Yes

BlueJeans has a bug bounty program

Privacy policy

Yes

Does the product use AI? information

Yes

BlueJeans integrates an automated transcription technology.

Is this AI untrustworthy?

Can’t Determine

What kind of decisions does the AI make about you or for you?

Is the company transparent about how the AI works?

No

Does the user have control over the AI features?

Can’t Determine


News

BlueJeans review
Techradar
BlueJeans has several great features for businesses, including video recording, meeting highlights with task assignment, and up to 20 breakout meetings for collaborating on subtasks. However, issues with lag potentially undermine the service.
BlueJeans announces stronger encryption for video meetings
ZDNet
The videoconferencing software platform bought by Verizon in April announced a series of new security features that aim to bolster meeting security.
Verizon tailors BlueJeans for telehealth
ZDNet
A year after acquiring the videoconferencing platform, Verizon is rolling out a version of BlueJeans designed "from the ground up" for healthcare organizations.
Verizon wraps up BlueJeans acquisition lickety split
TechCrunch
When Verizon (which owns this publication) announced it was buying video conferencing company BlueJeans for around $500 million last month, you probably thought it was going take awhile to bake, but the companies announced today that they have closed the deal.

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