Review date: Sept. 8, 2021


Mozilla says

People voted: A little creepy is a popular HIPAA compliant telemedicine platform used by doctors and therapists. It only works through web browsers – like Firefox, Chrome, or Safari – rather than as an app you download to your smartphone or computer. This means keeping your browser updated is crucial to protecting your privacy while online with your doctor. The telemedicine app is free for patients. Health providers and clinics must pay for the service. saw huge growth in 2020 because of the pandemic -- going from 80,000 users to over 750,000 in around six months. We’ll give them plenty of props for a clever April Fools joke they pulled announcing the release of their telemedicine app for dogs, Cute, and a fundraiser for a local animal rescue. Winning!

What could happen if something goes wrong?

When we reviewed in 2020, we found a number of worrying privacy and security concerns. In our conversations with the company, a lot of these seemed to come from the growing pains of adding so many users so quickly during the pandemic. We’re really happy to see appears to have cleaned up many of the concerns we had last year. They now require a strong password to login by healthcare providers, which they didn’t last year. Because patients don’t need to set up an account with to use the service (only healthcare providers do) they do not collect patient data, which is nice. There a still a couple of things users should be mindful of. Because runs only a web browser, it is crucial users keep their browsers up-to-date to ensure the best possible security. And a couple tips to help keep your telehealth session secure: Ask you healthcare professional if they've secured the session on their end, don't use public WiFi, be aware of any personally identifiable information in your background or on your screen, and turn of any nearby device that could record your conversation.

  • mobile

Can it snoop on me? information


Device: N/A

App: Yes


Device: N/A

App: Yes

Tracks location

Device: N/A

App: No

What can be used to sign up?

Users do not have to sign up for an account

What data does the company collect?

How does the company use this data? is very clear that they do not store patient data. For providers' data, claims that it uses data for legal and internal analysis purposes. claims that it does not share or sell data to third parties.

How can you control your data?

If a file is sent to the provider a photo is captured, this will be sent via end-to-end encryption and then destroyed after 15 minutes. If a clinician deletes their account, it is marked as such and removed from all systems within 30-days.

What is the company’s known track record of protecting users’ data?


No track record of data leaks so far. When we reviewed in 2020, we found a number of worrying privacy and security concerns. Now, it seems like these have been cleaned up.

Can this product be used offline?


User-friendly privacy information?


Privacy information is short and holistic. More Q&A format would be appreciated though.

Links to privacy information

Does this product meet our Minimum Security Standards? information




End-to-end encryption of the calls.

Strong password


For a sign up, a strong password is required (an update since 2020).

Security updates


According to, web platform is continually updated to respond to the latest security vulnerabilities and trends.

Manages vulnerabilities


Has a bug bounty program.

Privacy policy


Does the product use AI? information


*Privacy Not Included

Dive Deeper

  • Launches, The First Telemedicine Solution For Dogs
    PR Newswire Link opens in a new tab
  • Experiences 10X Growth in Provider Users and Reaches Over 100 Million Patient Telehealth Visits
    Intrado Link opens in a new tab
  • Telehealth Securtiy and Privacy Tips for Patients
    NIST Link opens in a new tab
  • Beware Using Telemedicine for Voice and Speech Therapy
    Boston Univeristy Link opens in a new tab


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