By Mozilla | May 7, 2020 | Advocacy
Amid the pandemic, more people than ever before are flocking to video call apps like Zoom, Skype, and FaceTime. But do consumers trust these apps to adequately protect their privacy and security?
Today, fresh research from Mozilla and Ipsos provides insight into the volume of Americans now using video chat apps, which apps are most popular, and what is most concerning to consumers regarding privacy and security.
The poll comes on the heels of Mozilla’s latest edition of *Privacy Not Included, which ranks the privacy and security features and flaws of 15 popular video call apps.
Says Ashley Boyd, Mozilla’s VP of Advocacy and Engagement: “Video call apps have the potential to connect us when we need it most. But there’s an influx of new users, and they may not be familiar with apps’ optional privacy and security features. For this reason, we urge companies to make privacy and security features the default option.”
Boyd continues: “We also learned that a majority of Americans are concerned that video call apps may violate their privacy. This speaks to the need for more transparency by companies about how their products collect and share information about users, and more default features that limit or stop this data collection altogether. Since our poll shows people will continue using these apps even after the pandemic, it’s crucial for consumers to raise objections now and switch products if they don’t meet expectations. Together we can hold companies accountable for prioritizing privacy and security.”
Chief findings from the poll include:
Methodology: Polling was conducted April 23-24, and entailed a sample of 1,002 adults ages 18+ from 50 states. Participants were interviewed online in English. The precision of online polls is measured using a credibility interval. In this case, this poll has a credibility interval of +/- 3.5 percentage points for all respondents and +/- 4.9 percentage points for those who are currently using video chat platforms.Read Ipsos’ press release.