Youper

Warnung: *Datenschutz ist in diesem Produkt nicht inbegriffen

Youper

ÜberprĂŒft am: 20. April 2022

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Mozillas Meinung

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Abstimmungsergebnis: Extrem unheimlich

Youper is a digital mental health service for treating anxiety and depression. It offers online therapy, behavioral coaches, medication services (in California and Texas only), and an AI chatbot. Subscriptions range from $36 to $220 per month and Youper says they do accept some health insurance plans. How does Youper handle their users' privacy? Not gonna lie, reading Youper's privacy policy gave us a good bit of anxiety. 😳

Was könnte passieren, wenn etwas schiefgeht?

Yikes Youper! When you say you're "the only mental health service that understands you," it seems maybe you mean that literally.

Youper's privacy policy says they can collect a whole lot of personal information. Everything from name, address, email, birth date, race, religion, sexual orientation and political beliefs, to "Information stored on your mobile device, including in other applications" and even real-time information about the location of your devices. Heck, when you download the Youper app, it asks for permission to access your wearable sensor data (like heart rate monitors). They even say they "will combine information we receive from other sources with information you give to us and information we collect about you." Yikes again!

Not only does Youper collect a ton of personal information, they say they can share this personal information with a number of subsidiaries, affiliates, and third parties, including for marketing purposes. Now, not all that personal information can be used or shared with third parties for things like marketing purposes -- they say personal health information won't be shared with third parties for marketing purposes without your consent, for example. But a lot of that information can be used and shared with third parties for things like targeted advertising and that's what worries us.

That's a whole lot of personal information Youper collects that you really have to hope they keeps secure. Just a reminder, they say on their own privacy page, "Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Website and App; any transmission is at your own risk." This is a good reminder, what you share on the internet is never, ever 100% safe and secure.

Is there more that worries us? Yeah, there's more. Youper says they "may disclose aggregated, de-identified information about our users, and information that does not identify any individual, without restriction." Here's where we remind you that such de-identified data has been found to be relatively easy to re-identify, especially if location data is included. And Youper doesn't meet our Minimum Security Standards as we were able to login to the app with the weak password "111111". Requiring a strong password on an app that collects and stores so much personal information seems like an easy way to show you care about protecting the privacy of yours users. Too bad Youper doesn't do that.

So yeah, Youper's huge personal data collection and rather scary privacy and security practices leave us thinking there might be better apps to help you manage your anxiety and depression. What's the worst that could happen? Uhg, we don't even want to go there. It would really suck if your personal profile leaked and went up for sale on the dark web where a sketchy group of bad guys accessed it and used it to make your life miserable by outing your mental health problems to the world. Nobody needs that.

Tipps zu Ihrem Schutz

Chose a strong password. Unfortunately, the app will not prompt you to do it.

Possibly limit the data you provide to the app only to what is necessary.

mobile Datenschutz Warnung Sicherheit Warnung KI

Kann es mich ausspionieren? Information

Kamera

GerĂ€t: Nicht verfĂŒgbar

App: Ja

Mikrofon

GerĂ€t: Nicht verfĂŒgbar

App: Ja

Verfolgt den Standort

GerĂ€t: Nicht verfĂŒgbar

App: Ja

Was kann zur Registrierung verwendet werden?

Apple and Google sign-ups are possible

Welche Daten sammelt das Unternehmen?

Wie nutzt das Unternehmen die Daten?

Youper says the do not sell personal information.

Youper will combine information we receive from other sources with information you give to them and information they collect about you.

Youper can also collect information stored on your mobile device, including in other applications. This may include, photographs, audio and video clips, and health information. This data will be used only to provide and improve their services, and will not be used or shared with third parties for marketing purposes.

Youper may receive data about you from third parties, such as advertising networks, analytics providers, search information providers, physicians, medical professionals, and pharmacies, etc.

Youper use Facebook Pixel, web analytics, and advertising service provided by Facebook Inc. on their Website and App. The Facebook Pixel service uses cookies, pixel tags, and other storage and tracking technology to collect or receive information from their Website and App based on your usage activity. Facebook uses that information to provide Youper with marketing and advertising services, including targeted ads. The data from Facebook Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own and others advertising purposes, in accordance with Facebook’s Data Policy.

Youper discloses your personal information to certain third parties including companies that assist them with marketing and advertising.

Wie können Sie Ihre Daten kontrollieren?

Data retention details, deletion request rights and access request rights are mentioned only for Californian residents.

Wie ist das Unternehmen in der Vergangenheit mit den Daten ĂŒber seine Verbraucher umgegangen?

Durchschnittlich

No known privacy or security incidents discovered in the last 3 years.

Informationen zum Datenschutz bei Kindern

Youper is not intended for children under the age of eighteen (18) without parental consent. If you are under 18 and wish to create an account with Youper, your parent or legal guardian must create the account, submit your personal information, and agree to the Privacy Policy on your behalf. In the Google Play store, the app's content rating is "Everyone".

Kann dieses Produkt offline genutzt werden?

Ja

Benutzerfreundliche Informationen zum Datenschutz?

Nein

Links zu Datenschutzinformationen

ErfĂŒllt dieses Produkt unsere Mindestsicherheitsstandards? Information

Nein

VerschlĂŒsselung

Nicht zu bestimmen

Youper has encryption in transit. We could not determine if they have encryption at rest.

Sicheres Passwort

Nein

Accepted '111111' as a password.

Sicherheits-Updates

Ja

Umgang mit Schwachstellen

Nicht zu bestimmen

Datenschutzrichtlinie

Ja

Verwendet das Produkt KI? Information

Ja

Youper says "Youper AI Assistant is based on therapy and meditation. Through quick and insightful conversations, Youper helps you master life's ups and downs."

Ist diese KI nicht vertrauenswĂŒrdig?

Nicht zu bestimmen

Welche Entscheidungen trifft die KI ĂŒber Sie oder fĂŒr Sie?

Suggestions and meditative audios.

Gibt das Unternehmen transparent an, wie die KI funktioniert?

Nicht zu bestimmen

Hat der Benutzer die Kontrolle ĂŒber die KI-Funktionen?

Nicht zu bestimmen


Nachrichten

Peace of Mind...Evaluating the Privacy Practices of Mental Health Apps
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Mental health apps show many of the same patterns we see elsewhere in data-collecting apps. However, the sensitivity of the data they collect means the privacy practices and policies are even more important—especially during a pandemic where people are relying on these services in greater numbers for the first time. Our evaluation shows how there are multiple ways to evaluate how thoughtfully mental health apps handle user data collection, management, and sharing to third parties.
The Digital Standard Case Study: Mental Health Apps
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Recent events like the global coronavirus pandemic, the resulting economic crisis, and large scale protests related to the Black Lives Matter movement, have spotlighted rising mental health related harms with marginalized and vulnerable populations. Increased anxiety and upheaval causes both physical and psychological symptoms and can be very distressing. Mental health applications collect sensitive information that can create damaging, irreversible impacts on individuals if shared with third parties, including social stigmatization and additional barriers to future opportunities.
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Type “mental health” or a condition such as anxiety or depression into an app store search bar, and you can end up scrolling through endless screens of options. As a recent Consumer Reports investigation has found, these apps take widely varied approaches to helping people handle psychological challenges—and they are just as varied in how they handle the privacy of their users.
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Youper App Review 2022: Pros & Cons, Cost, & Who It’s Right For
Choosing Therapy
Youper is a really great option for those looking for behavior coaching. While Youper accepts many insurance plans, their cash-pay option is fairly affordable. Therapy and medication management are also quite limited at this time, so if you need more than coaching, you may want to find a different online therapy option. Unfortunately, there is no free version that lets you try the app out; you have to select a subscription plan.
Youper, a chatbot that helps users navigate their emotions, raises $3 million in seed funding
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Youper, a mental health app with a chatbot it calls an “emotional health assistant,” has raised $3 million in seed funding from Goodwater Capital. The funds will be used to accelerate development of Youper’s artificial intelligence-based capabilities and grow its user base.
Using AI Chatbots for mental health care - an expert opinion
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We had the pleasure of interviewing Dr. Jose Hamilton Vargas--the co-creator of Youper, an artificially intelligent personal assistant that helps manage emotional and behavioral health--about the benefits and risks of using AI chatbots to assist therapy and mental health care.
The 6 Best Apps for Depression in 2022
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While apps to help ease depression won’t replace medication or therapy, they may help decrease your stress and alleviate some of your symptoms, according to research from 2017. We realize you don’t necessarily want to wade through tons of apps to find the best one. So, we’ve rounded up our favorites from skills-based assistance to sleep stories and even games.
The Best Depression Apps
Healthline
In addition to medication and talk therapy, a depression app on your phone can be a great resource for tracking your moods, jotting down your feelings, or connecting with others. Think of these apps as tools in your toolbox for improving your mental health.
Youper AI Review
One Mind Psyber Guide
Youper is an AI chat-bot app designed to help users identify, track, and process their thoughts and feelings. Utilizing cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), and mindfulness, it may help users improve their mood and sleep patterns, and reduce their symptoms of anxiety, stress, and depression.
The Therapy-App Fantasy
The Cut
An overwhelming demand for counseling has spawned slickly marketed companies promising a service they cannot possibly provide.
Privacy Concerns About Emotional Chatbots
Infosec
Despite their efficiency and potential for commercial deployment, emotional chatbots may also pose numerous risks, including ethical issues, information security threats, and privacy concerns. In this article, we will only focus on privacy concerns raised by emotionally intelligent chatbots.
Self-care apps want to make us happy. So why do they make us feel so bleak?
Mashable
If you're not already logging and quantifying your moods, don't worry. Apple declared self-care apps the top app trend of 2018, and they've been growing in number by the month. There are thousands available to guide you along your happiness journey. And while it's hard to come out against a pro-snacking, nap-positive app genre, the boom in self-care and digital wellness shouldn't automatically be a cause for celebration. It's a reason for pause — and maybe even cause for concern, given the questionable quality of some of them.
This App Uses AI Chats To Provide Mental Health Support — Here’s How It Works
Bustle
Working through complicated emotions can be incredibly difficult, especially when people don’t have easy access to mental health care. A new app called Youper wants to address this problem, with a chatbot designed to help users process their emotions and use science-based psychological techniques in response.
Acceptability and Effectiveness of Artificial Intelligence Therapy for Anxiety and Depression (Youper): Longitudinal Observational Study
National Center for Biotechnology Information
Our results highlight the potential impact of Youper as a low-cost, light-touch, transdiagnostic intervention for anxiety and depression that can be broadly disseminated to improve mental health for millions of people around the world.

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