Warnung: *Datenschutz ist in diesem Produkt nicht inbegriffen
Überprüft am: 23. Juni 2022
If you've been online lately, chances are you've seen or heard one of the many ads Talkspace runs all over the place -- in podcasts, on TV, on streaming services, on Facebook -- featuring celebrities such as Michael Phelps and Demi Lovato. Talkspace offers users access to online therapy, couples therapy, teen therapy, and psychiatric services. According to Talkspace, it's as easy as taking a brief assessment, picking a provider, and then starting therapy. According to reviews left on the Google and Apple app store pages, it's not nearly so easy as that. Reports of long wait times to be matched with a therapist that fits your needs, unresponsive therapists, and even people reporting being ghosted by their therapist seem to be common enough to raise concern. According to Talkspace, feeling better starts with a single message...here's hoping the 2020 report of mining those messages with your therapist for your data have sorted themselves out. Yes, we found Talkspace does raise a number of privacy concerns.
Was könnte passieren, wenn etwas schiefgeht?
Tipps zu Ihrem Schutz
- Do not give an authorization to use or disclose your medical information. If you have given it already (or if you are unsure), revoke it by sending an email to [email protected] Otherwise, your medical data including psychotherapy notes may be shared for marketing.
- Ask Talkspace to limit what they use or share with your insurance by writing to record [email protected]
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Gerät: Nicht verfügbar
Verfolgt den Standort
Gerät: Nicht verfügbar
Was kann zur Registrierung verwendet werden?
Welche Daten sammelt das Unternehmen?
Name, address, date of birth, phone number, gender, email, relationship status, employer (sometimes), insurance information
Audio/video, medical information (includes your medical history, diagnoses, treatments, current medical condition, and use of prescription medications).
Information on friends you refer, on your partner (if you use couples therapy)
Wie nutzt das Unternehmen die Daten?
Wie können Sie Ihre Daten kontrollieren?
Wie ist das Unternehmen in der Vergangenheit mit den Daten über seine Verbraucher umgegangen?
TheNew York Times reported in 2020 that former employees and therapists at Talkspace told The New York Times that anonymized conversations between medical professionals and their clients were regularly reviewed by the company so that they could mine them for information. Two former employees told the Times that Talkspace data scientists mine client transcripts and share common phrases with the company's marketing team to better attract potential customers. Talkspace's founders disputed some of the NY Times' findings.
In 2020, TechCrunch reported a security researcher tried to reach out to Talkspace to report a bug he found and the company responded by threatening to sue the security researcher.
Informationen zum Datenschutz bei Kindern
Kann dieses Produkt offline genutzt werden?
Benutzerfreundliche Informationen zum Datenschutz?
Talkspace has two different privacy documents written in complicated language.
Links zu Datenschutzinformationen
Erfüllt dieses Produkt unsere Mindestsicherheitsstandards?
Umgang mit Schwachstellen
Matching Algorithm. During onboarding we ask you to provide information so that we can assess your condition and incorporate your preferences. We then leverage a proprietary algorithm (and/or support from a Talkspace consultant) to match you to a provider.
Optimizing Diagnosis and Treatment. Throughout your experience, your provider uses the Talkspace Services to manage your diagnosis and treatment plan. The advanced machine learning features of our proprietary Services include natural language processing of communications with therapists. A core focus of our machine learning strategy is to provide the therapist with insights on patient needs and behaviours and offer techniques and suggestions that we believe are likely to maximize clinical outcomes.
Ist diese KI nicht vertrauenswürdig?
Welche Entscheidungen trifft die KI über Sie oder für Sie?
Matching you with a healthcare provider.
Provide therapists with insights on patient needs and behaviours and offer techniques and suggestions.
Gibt das Unternehmen transparent an, wie die KI funktioniert?
Hat der Benutzer die Kontrolle über die KI-Funktionen?
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