Attention : *confidentialité non incluse avec ce produit


Passé en revue le : 20 avril 2022

Mozilla a effectué 8 heures de recherches

L’avis de Mozilla :

Vote du public : Super flippant

Sanvello says they have "everything you need to feel better." That includes self-care practices, coaching, online therapists, and a peer support community. This mental health app offers wellness strategies based on the principles of cognitive behavioral therapy (CBT) and mindfulness meditation to help users work on their stress, anxiety, and depression. And holy cow, there's a lot of stress, anxiety, and depression out there these days. A walk around their website shows they have celebrity influencers supporting their app like author John Green and gymnast Aly Raisman. The app is free to download, with many features only available through a subscription of around $54 a year. Insurance and employer coverage is also an option.

All that sounds great, but what about their privacy practices? From what we can tell from their rather vague privacy policy, those maybe aren't so great. Sanvello does collect a good amount of personal information and may share that information with third parties for personalization, advertising, marketing, and research purposes. For an app that works to help those with stress and anxiety, we think having a better privacy policy would decrease some of our stress and anxiety about how they handle their users' personal data.

Que pourrait-il se passer en cas de problème ?

Sanvello says they can collect a lot of personal information, including name, email, gender, location, birth date, mood, health and biometric data, thought records, messages with your coach, and more. And they say the may combine all this personal data with information they get from other sources, such as potentially data brokers and advertising companies. And they say they may use and disclose de-identified and aggregated data for any purpose (here's where we remind you such de-identified data has been found to be relatively easy re-identify, especially if location data is included.) Red flags for us.

How do they say they can use all this data they collect on you? Sanvello says they can share your personal information with third party researcher partners for health or behavioral research purposes. They can share information about your use of Sanvello with health insurers or health plan administrators to evaluate your care (they say they won't share your thought records with health insurers). And Sanvello says they can use your personal information for advertising and promotional purposes. Finally, Sanvello adds that they can use your personal information "as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent." That last part feels kinda broad and vague to us. Guess what, more red flags. 🚩 🚩 🚩

One last red flag with Sanvello. We emailed them multiple times as the email listed in their privacy policy for privacy-related questions and Sanvello didn't respond with answers to our privacy and security questions. So, we can't confirm if Sanvello meets our Minimum Security Standards.

What's the worst that could happen with Sanvello? Well, we suppose it's possible you could think it normal for a mental health app (or any app, but especially one that collects so much personal information) to collect and share so much of your personal information and get used to that as the norm in the world and completely give up on having any privacy at all. That's sounds terrible. Let's never let that happen.

Conseils pour vous protéger

  • Ensure you have a strong password
  • Do not allow third-party tools access to your medical data
  • Do not give permission to combine your data with other third-party data, or to use it for research
mobile Confidentialité avertissement Sécurité IA

Ce produit peut-il m’espionner ? informations


Appareil : Ne s’applique pas

Application : Oui


Appareil : Ne s’applique pas

Application : Oui

Piste la géolocalisation

Appareil : Ne s’applique pas

Application : Non

Que peut-on utiliser pour s’inscrire ?

Quelles données l’entreprise collecte-t-elle ?

Comment l’entreprise utilise-t-elle les données ?

Sanvello may, when permitted, combine your Information with other information, whether online or offline, maintained or available to them from you or from other sources, such as from our vendors, and they may use and disclose combined data for the purpose described in this Section or for internal business purposes.

Sanvello may also share Information with third-party companies that they have a business relationship with.

The Privacy Policy is not transparent on whether data is shared for marketing purposes with third parties. It mentions that for California residents, "If we have disclosed any personal information to third parties for direct marketing purposes, we will provide a list of the categories of personal information, along with the names and addresses of these third parties to you at your request. " It makes us believe that some data may be shared for marketing purposes. The Policy also mentions for California residents that in the preceding twelve months, they have not sold any personal information.

Comment pouvez-vous contrôler vos données ?

Sanvello's privacy policy mentions that you may have options to modify or delete or your Information, if applicable. It is not transparent about what categories of users have such right. The retention details are also unclear.

Data retention policies are mentioned only for EEA users.

Quel est l’historique de l’entreprise en matière de protection des données des utilisateurs et utilisatrices ?


No known privacy or security incidents discovered in the last 3 years.

Informations liées à la vie privée des enfants

Sanvello will not intentionally collect any personal information (as that term is defined in the Children’s Online Privacy Protection Act) from children under the age of 13 through our Online Services without receiving parental consent.

Ce produit peut-il être utilisé hors connexion ?


Sanvello offers offline meditation options.

Informations relatives à la vie privée accessibles et compréhensibles ?


Liens vers les informations concernant la vie privée

Ce produit respecte-t-il nos critères élémentaires de sécurité ? informations




Data is sent over SSL (Secure Sockets Layer) and any persistent data is encrypted and stored on secured servers

Mot de passe robuste


Mises à jour de sécurité


Gestion des vulnérabilités

Impossible à déterminer

Politique de confidentialité


Le produit utilise-t-il une IA ? informations

Impossible à déterminer

Cette IA est-elle non digne de confiance ?

Impossible à déterminer

Quel genre de décisions l’IA prend-elle à votre sujet ou pour vous ?

L’entreprise est-elle transparente sur le fonctionnement de l’IA ?

Impossible à déterminer

Les fonctionnalités de l’IA peuvent-elles être contrôlées par l’utilisateur ou l’utilisatrice ?

Impossible à déterminer


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COVID-19 has caused increased stress, anxiety and depression with increased barriers to treatment. Mobile apps offer a potential solution, but there is no information on the quality of such apps recommended for COVID-19. This study aims to evaluate the quality of stress, anxiety and depression apps recommended for COVID-19.
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There's a toolbox full of features on this anxiety and depression support app that may feel on-target or overwhelming, depending on the user, and it's important to be mindful of safety and privacy concerns


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