Renault

We ding this product as it is may obtain information about you from other companies, and the consent will be asked only if required by your local regulation.

Renault Group Privacy Notice

"We may also obtain information about you through other companies in our group or partners, with your consent when required by the regulations."

"We collect your personal data in particular when:
- You visit one of our websites, which may use cookies or other tracers,
- You contact us via an online form, email, telephone, live chat, visit to a dealership or by any other means,
- You participate in a game or event, or subscribe to one of our newsletters,
- You purchase a vehicle or a service (maintenance, repair, warranty, connected services),
- You use a connected vehicle,
- You respond to one of our studies or satisfaction surveys,
- You create a user account to access our services from your computer or smartphone,
- You interact with us on social media, including through the Facebook, Instagram and Twitter "Like", "Share" or " Tweet" buttons on the Renault pages, which can lead to collection and exchange of personal data between the social networks and us."

"Within the context of our relationship, and in line with the context in which your personal data is collected, we may use your data to:
A - Manage our initial interactions
B - Manage our commercial relationship
C - Manage services provided by your connected vehicle and on-board applications
D - Conduct studies and analyses
E - Manage our marketing operations"

"We analyse the personal data of our customers and prospects, both the data they have provided to us directly (including data related to browsing on our websites and the use of our mobile applications, subject to consent) and data from third parties (subject to consent where necessary), to create algorithms that enable us to assess and/or predict their potential interests and preferences for our products and services (using scores and segmentation).
The use of such tools is defined as profiling by the regulations. We believe it is in our legitimate interests to understand the preferences of our customers and prospects in order to provide them with content that meets their needs or desires. We have weighed up the respective interests and have put in place measures to ensure that your fundamental rights and freedoms are not breached.
The analysis activities are intended to provide you with personalised content, such as specific offers by email, on Renault phone applications, and content on our websites or third-party websites (e.g Facebook). For example, processing of this data may lead us to send you offers relating to the car segment likely to be of interest to you. This also enables us to not send you certain advertising offers if we understand that they will not match your interests."

"We may share your personal data with our approved dealer network and Renault SAS. We may also share your personal data with other companies in Groupe Renault such as Renault MAI, in charge of mobility activities (such as car sharing and remote test drive services), or subsidiaries offering financial services, such as RCI Banque SA and RCI Bank UK Limited, either under such companies’ legitimate interest or in order to fulfil our contractual obligations. Your consent will be obtained where consent is required by the regulations. These entities may act as data controller, in accordance with their personal data protection policy, or as processor, to perform tasks according to the instructions we give them.

In order to process all or part of your personal data, we call upon trusted third-party providers, acting as processors, in accordance with our instructions and solely on our behalf, to fulfil the following functions:
- Hosting, operation or maintenance of our databases, websites and mobile applications,
- Provision of authentication services,
- Credit/debit card payment processors (including WorldPay);
- RAC, AXA or other provider of services directly to you;
- A purchaser or potential purchaser of our business or otherwise in the event of a merger, re-organisation or similar event;
- Customer relations management (call centres, communication tools, etc.);
- Provision of services relating to our marketing, including the sending of commercial offers;
- Organisation of competitions and events;
- Performance of studies and surveys;
- Any associated or connected motor manufacturer from whom we purchase or hire goods (and their group companies);
- Other members of the Renault group for product development, statistical analysis and audit purposes;
- Third party insurance providers;
- Credit reference and fraud prevention agencies to help us make credit decisions and fraud prevention checks (they may also share information about you with us);
- Debt collection agencies;
- The police, fraud prevention and identity authentication entities, other law enforcement agencies, government and tax authorities in the United Kingdom or abroad in order to detect, investigate and prevent crime (please note that fraud prevention agencies may also enable law enforcement agencies to access and use your information to detect, investigate and prevent crime);
- The courts in the United Kingdom or abroad as necessary to comply with a legal requirement, for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations."

"Your data may be shared with social media companies (e.g Facebook) and other advertising partners (e.g Google) to match you on their sites and send you online personalised advertising and offers, this processing is carried out under legitimate interest.

In some cases, we may share some of your personal data with partners, who will use it for their own purposes. In such a case, these partners shall act as data controllers and their personal data processing policy shall apply to the data shared. We make sure to ask you for your consent to this sharing when required by the regulations, or at least to enable you to object."

Renault Group and your personal data

"Renault Group ensures that each processing of personal data complies with the principles arising from the applicable regulations:
- Renault Group undertakes to collect and process your personal data for explicit, legitimate and determined purposes in connection with its various activities (determined purpose)
- Only the data strictly necessary to carry out the activity are collected (minimization)
- Data is accurate, complete, and, when necessary, updated (data relevance)
- A data retention policy is defined, and at the end of the retention periods, the data is deleted or anonymized (limited retention)
- An activity creating a high risk for the rights and freedoms of individuals is subject of a prior impact study (data protection impact assessment)
- Data protection is integrated "by design" (privacy by design) and "by default" with a high level of protection (privacy by default)
- Data is secure and kept confidential (security)
- Each processing is based on a legitimate basis provided by law (lawfulness)
- Relations with our partners and service providers are under control and data transfers are supervised"

USE OF COOKIES

"If your device is used by more than one person and if the same device has more than one browser, we cannot be sure that the services and advertisements intended for your device correspond to your own use of that device and not to that of another user of the device.

In such cases, you are responsible for any shared use which you may allow of your device and for any settings in your browser which you are free to configure with respect to cookies. In particular, it is your responsibility to inform other such users of such shared use and settings."