Eufy Video Doorbells

Eufy Video Doorbells

Eufy
Wi-Fi

Review date: Nov. 8, 2021

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Mozilla says

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People voted: Not creepy

Eufy's line of video doorbells--they sell both wired and battery powered version at 2K and 1080p resolutions--keep it all in house. They don't offer a cloud storage subscription, only local storage. Which, for the privacy conscious homeowner who wants a video doorbell but doesn't want video from that doorbell living in the cloud where hackers, law enforcement, or who knows else could access it, is a good thing. Eufy also let's you access your locally stored footage from anywhere and uses strong encryption to protect it in transmission. Otherwise, these video doorbells do what all the others do--HD video, motion detection, two-way audio, and they work with both Alexa and Google Assistant. Hey, sometimes keeping it all at home is the best--and most private--option.

What could happen if something goes wrong?

Earlier this year, your intrepid *Privacy Not Included researcher decided she needed some indoor security cams to help keep an eye on her beloved kitty while on a trip for a couple of nights. Being a privacy researcher, the one feature she wanted in her security cams was that all video captured be stored locally, not in the less secure cloud. And so, she purchased Eufy’s security cams for that feature and because they do a good job, in general, protecting personal data. What’s her verdict so far? No regrets at all. These Eufy cams make spying on the kitty about as worry free as possible.

We really like that your security cam footage is stored locally, not in the much less secure cloud. You can access your videos at any time through the Eufy app, and that footage is protected by strong encryption in transit and where it is stored. This is all very cool.

Eufy also doesn't sell your personal data, which is cool. Eufy does collect information on you and uses that informaiton to show you ads for them and third parties, which isn’t super cool but also isn't unsual. Eufy's AI detects body shape and face pattern to provide alerts you of humans at your front door, not racoons. One key value of Eufy's local storage is that all AI analyses are done locally, which ensures privacy and is usually much quicker than cloud-based analyses.

Unfortunately, Eufy isn’t perfect. In May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered. This is pretty much the worst case scenario for security cam users. Fortunately, Eufy identified and fixed this privacy nightmare quickly. And so, this is a good time to remind folks that anything accessed on the internet isn’t ever 100% safe. Even the good companies screw up.

Tips to protect yourself

  • Review Eufy's recommendations to keep your account secure
  • Set up two-factor authentication
mobile Privacy Security A.I.

Can it snoop on me? information

Camera

Device: Yes

App: Yes

Microphone

Device: Yes

App: Yes

Tracks location

Device: Yes

App: Yes

What can be used to sign up?

What data does the company collect?

How does the company use this data?

Eufy does not sell data. The sharing is limited only to information required by services. When you use third-party services, their own terms and privacy policies will apply to your use of these services. Eufy does say, "We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased."

How can you control your data?

Eufy will retain your personal data for no longer than is necessary for the purposes stated in the Privacy Statement, unless otherwise extending the retention period is required by laws or requested by you. The data storage period may vary with scenario, product, and service. The standards they use to Determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records as required by laws; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.

What is the company’s known track record of protecting users’ data?

Average

In May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered.

Can this product be used offline?

Yes

User-friendly privacy information?

Yes

Structured and concise

Links to privacy information

Does this product meet our Minimum Security Standards? information

Yes

Encryption

Yes

Strong password

Yes

Security updates

Yes

Manages vulnerabilities

Yes

Privacy policy

Yes

Does the product use AI? information

Yes

Is this AI untrustworthy?

Can’t Determine

What kind of decisions does the AI make about you or for you?

The built-in AI reduces the number of false alerts you receive by intelligently differentiating people from objects. It has features alike pet detection, and even crying detection.

Is the company transparent about how the AI works?

Can’t Determine

Does the user have control over the AI features?

Yes


News

Eufy responds to huge privacy breach, attributes unauthorized camera access to server ‘bug’
9 to 5 Mac
A huge Eufy privacy breach allowed users to view the live and recorded camera feeds of strangers. Eufy has now responded to this security breach, bizarrely attributing it to a “bug” that has since been fixed.
Here’s Anker’s apology after 712 Eufy customers had camera feeds exposed to strangers
The Verge
Eufy has put out a statement apologizing for a glitch that occurred two days ago, allowing some Eufy home security camera users to see video from other users’ homes.
Eufy security cameras hit with bug giving access to users feeds
Poc Network
The bug resulted in allowing users access to video feeds of other customers. Not only to their camera, but to admin settings, and more.
Huge Eufy privacy breach shows live and recorded cam feeds to strangers
9to5Mac
A huge Eufy privacy breach has resulted in both live and recorded camera feeds being shown to complete strangers. They also have complete access to the account, including control of pan-and-tilt cameras where fitted.
Anker’s Eufy division pledges to bolster security following privacy snafu, apologizes again
TechHive
Eufy says it’s “incredibly sorry” for a glitch that allowed EufyCam users to see video streams from each others' security cameras. Will the apology be enough?
Huge Eufy privacy breach shows live and recorded cam feeds to strangers
9to5Mac
A huge Eufy privacy breach has resulted in both live and recorded camera feeds being shown to complete strangers. They also have complete access to the account, including control of pan-and-tilt cameras where fitted.

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