Review date: Sept. 8, 2021
What could happen if something goes wrong?
Probably (hopefully) not too much will go wrong given this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed by a "smart AI meeting assistant" at the request of the host, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading). The company does share data with third-parties for marketing purposes, as do many of the apps we review. A few other tips if you want to be extra safe: Password protect your meetings, lock your meeting once you're in a session, and set an expiration date on your recording.
Can it snoop on me?
What can be used to sign up?
What data does the company collect?
First and last name, billing data, valid email address, IP addresses, location
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known track record of public data breaches or leaks found
Can this product be used offline?
User-friendly privacy information?
Links to privacy information
Does this product meet our Minimum Security Standards?
GoToMeeting utilizes encryption in transit and at rest for cloud recordings, transcripts, and uploaded content. Additionally, it offers end-to-end encryption capabilities for password-protected meetings.
A strong password is required to login. Meetings can optionally be password-protected.
GoToMeeting updates its mobile app at least once a month
The company operates a closed/private Bug Bounty Program, where selected researchers are invited to participate.
GoToMeeting does use machine learning to improve certain features, such as its in-house transcription capabilities for cloud recorded meetings.
Is this AI untrustworthy?
What kind of decisions does the AI make about you or for you?
Is the company transparent about how the AI works?
Does the user have control over the AI features?
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