GoToMeeting

GoToMeeting

Review date: 04/23/2020

GoToMeeting has been around since 2004, making it one of the more old-school video call apps out there. Primarily targeted as a business video call platform, GoToMeeting has pricing plans that allow for up to 3000 people on a video meeting. It's probably not going to be the video call app you use for your family gatherings or virtual happy hours, which means most of the people using this app will be able to rely on their company's tech team for support and privacy. Which is good because while it's not NOT user-friendly (with the exception of its privacy policy, which is decidedly not user-friendly), it is a more advanced video call app than most people probably need for their calls home to Mom.

What could happen if something goes wrong

Probably not too much given that this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading).

Privacy

What is required to sign up?

To join a meeting, no email or phone number is required. To host or start a meeting, an email is required.

What data does it collect?

How does it use this data?

Alerts when calls are being recorded?

Yes

GoToMeeting makes an announcement to everyone on the call when a meeting is being recorded.

Does the platform say it is compliant with US medical privacy laws?

Yes

GoToMeeting can be HIPAA compliant. Please check with your healthcare provider to make sure the version of GoToMeeting they use meets all the requirements.

Links to privacy information

Can I control it?

Host controls

Host are able to enable, disable or pause screen sharing, grant and revoke remote keyboard and mouse control to another attendee, make another attendee the presenter, and have standards controls such as record and mute. The iOS app version allows users to start a meeting with voice command by asking Siri.

Is it easy to learn and use the features?

Yes

GoToMeeting is a more technical, business-targeted video call platform. It has a learning curve when you first start out. The FAQ page the company provides is in-depth and features both written and video explainers.

Security

Does this product meet our Minimum Security Standards?

Yes

Encryption

Yes

GoToMeeting uses encrytion, including end-to-end encryption

Strong password

Yes

A strong password is required to login. Meetings can optionally be password-protected.

Security updates

Yes

GoToMeeting updates its mobile app at least once a month

Manages vulnerabilities

Yes

Company doesn't have a known bug bounty program but does say it works closely with third-party researchers to test and identify potential vulnerabilities.

Privacy policy

Yes

https://www.logmeininc.com/legal/privacy

Updates

GoToMeeting Review
Busniess News Daily
After conducting extensive research and analysis of video conferencing services in 2019, we recommend GoToMeeting as the best overall video conference service.
Medical Privacy Gets Complicated as Doctors Turn to Video Chats
Consumer Reports
Health comes first, privacy experts say, but when you have a choice, it's best to use a service that complies with HIPAA

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