GoToMeeting

GoToMeeting

Review date: 09/08/2021

GoToMeeting has been around since 2004, making it one of the old-school video call apps available. Primarily targeted as a business video call platform, GoToMeeting has pricing plans that allow for up to 3000 people in a video meeting. It can also be made HIPAA compliant to meet US healthcare privacy laws. It's probably not going to be the video call app you use for your family gatherings or virtual happy hours, which means most of the people using this app will be able to rely on their company's tech team for support and privacy. Which is good because while it's not NOT user-friendly (although its privacy policy is certainly not user-friendly), it is a more advanced video call app than most people probably need for calls home to Mom. And they did improve their user interface over the last year in an effort to keep up with Zoom and Microsoft Teams.

What could happen if something goes wrong

Probably (hopefully) not too much will go wrong given this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed by a "smart AI meeting assistant" at the request of the host, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading). The company does share data with third-parties for marketing purposes, as do many of the apps we review. A few other tips if you want to be extra safe: Password protect your meetings, lock your meeting once you're in a session, and set an expiration date on your recording.

Privacy

Can it snoop on me?

Camera

Device: N/A

App: Yes

Microphone

Device: N/A

App: Yes

Tracks Location

Device: N/A

App: Yes

What is required to sign up?

What data does it collect?

How does it use this data?

LogMeIn, the parent company, shares data with third parties for service and marketing purposes, including, in certain cases, with Google Inc.

What is the company’s known track record for protecting users’ data?

Average

No known track record of public data breaches or leaks found

Can this product be used offline?

Not applicable

User friendly privacy information?

No

Privacy policy is written in legal language.

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

Encryption

Yes

GoToMeeting utilizes encryption in transit and at rest for cloud recordings, transcripts, and uploaded content. Additionally, it offers end-to-end encryption capabilities for password-protected meetings.

Strong password

Yes

A strong password is required to login. Meetings can optionally be password-protected.

Security updates

Yes

GoToMeeting updates its mobile app at least once a month

Manages vulnerabilities

Yes

The company operates a closed/private Bug Bounty Program, where selected researchers are invited to participate.

Privacy policy

Yes

Artificial Intelligence

Does the product use AI?

Yes

Does the AI use your personal data to make decisions about you?

Can’t Determine

Does the company allow users to see how the AI works?

No

GoToMeeting does use machine learning to improve certain features, such as its in-house transcription capabilities for cloud recorded meetings.

Company contact info

Phone Number

1 866 890 8931

Twitter

@gotomeeting

Updates

GoToMeeting Review
Busniess News Daily
After conducting extensive research and analysis of video conferencing services in 2019, we recommend GoToMeeting as the best overall video conference service.
Medical Privacy Gets Complicated as Doctors Turn to Video Chats
Consumer Reports
Health comes first, privacy experts say, but when you have a choice, it's best to use a service that complies with HIPAA
Common problems with GoToMeeting and how to solve them
Digital Trends
For this guide, we found five common problems GoToMeeting users may encounter and the solutions to each of them.
LogMeIn GoToMeeting Review
PC Magazine
Solid, though somewhat basic, video meetings

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