Review date: 04/23/2020
What could happen if something goes wrong
Probably not too much given that this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading).
What is required to sign up?
Third party account
To join a meeting, no email or phone number is required. To host or start a meeting, an email is required.
What data does it collect?
How does it use this data?
Alerts when calls are being recorded?
GoToMeeting makes an announcement to everyone on the call when a meeting is being recorded.
Does the platform say it is compliant with US medical privacy laws?
GoToMeeting can be HIPAA compliant. Please check with your healthcare provider to make sure the version of GoToMeeting they use meets all the requirements.
Links to privacy information
Can I control it?
Is it easy to learn and use the features?
GoToMeeting is a more technical, business-targeted video call platform. It has a learning curve when you first start out. The FAQ page the company provides is in-depth and features both written and video explainers.
Does this product meet our Minimum Security Standards?
GoToMeeting uses encrytion, including end-to-end encryption
A strong password is required to login. Meetings can optionally be password-protected.
GoToMeeting updates its mobile app at least once a month
Company doesn't have a known bug bounty program but does say it works closely with third-party researchers to test and identify potential vulnerabilities.