PTSD Coach
PTSD Coach is a free self-help app created by the US Department of Veterans Affairs National Center for PTSD. It is designed to help military service members and veterans mainly, and others secondarily, manage symptoms of Posttraumatic Stress Disorder such as anger, sleep problems, suicidal thoughts, and help with relaxation and self-talk. The US Department of Veterans Affairs also offers a handful of other self-help and treatment companion apps designed to help people manage PTSD. All these apps use the same privacy policy which clearly states "no data that could be used to identify you is sent to VA or third parties." This is good. And lawmakers have questioned the VA on their app privacy review practices to make sure they are strict and protect their users, which is also good. From what we can tell, this app seems to do a good job protecting users' privacy.
What could happen if something goes wrong?
This app doesn't collect personal information, and so it can't share any personal information. Yay! The US Department of Veteran Affairs has -- and follows -- strict privacy rules, which the app seems to adhere to. Again, yay! And the apps privacy policy makes clear what anonymous usage data is collected, what it is used for, and how to turn off the sharing of that data. A third yay! If we had to find one concern with this app, it's that it hasn't been updated in the Google Play store since July, 2020. Nearly two years without an update doesn't mean anything is wrong. It does show that no security updates have been done (hopefully because they haven't been needed) in a while. This is probably nothing major. We're just noting this as it's good when apps are updated when needed.
What's the worst that could happen? Well, hopefully nothing at all. If you want to make sure no one knows you are using this app, it's always good to passcode protect your phone and not use the app around anyone you wouldn't want to see you using it. Overall, this is one of the best privacy protecting apps we reviewed and that is a very good thing for an app targeted at service members who need help managing PTSD.
Tips to protect yourself
- If you would like to turn off sending this anonymous usage information, go to the Settings menu, look for "Anonymous Usage Data," and flip the switch to the "off" setting.
Can it snoop on me?
Camera
Device: N/A
App: Yes
Microphone
Device: N/A
App: Yes
Tracks location
Device: N/A
App: No
What can be used to sign up?
No
Phone
No
Third-party account
No
What data does the company collect?
Personal
None
Body related
Social
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known privacy or security incidents discovered in the last 3 years.
Child Privacy Information
Can this product be used offline?
User-friendly privacy information?
PTSD Coach has an easy to read and understand privacy policy.
Links to privacy information
Does this product meet our Minimum Security Standards?
Encryption
Strong password
Security updates
Manages vulnerabilities
Everyone who found a bug can report it to https://bugcrowd.com/va-vdp
Privacy policy
It's a little hard to find, but it is there on the National Center for PTSD page run by the US Department of Veterans Affairs
Comments
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