Wysa

"Wysa does not request Your Personal Data. If You inadvertently submit any Personal Identifiable Information (including but not limited to email identifier, location address, mobile numbers) via text messages, then we will process it with your data basis this agreement and will irreversibly redact any Personal Identifiable Information within 24 hours in our system. Please do not share any personal data that directly or indirectly identifies you at any time during your use of our service such as while in conversation with Wysa's AI Coach or with a Wysa Emotional Well-being Professional. All conversations with Wysa's AI Coach and Wysa Emotional Well-being Professional are private and not shared with anyone. If you use Wysa within our partner ecosystem, then anonymized and summarized information is exchanged, but ONLY with the intent of enhancing your experience. The details of your conversations are never shared with any external parties outside Wysa, including any partners."

"The Wysa team occasionally uses some messages, which are anonymous, to train Wysa's AI to help improve its ability to have conversations. Any identity specific data is removed, so no-one can ever know who said what. Also, no-one outside of Wysa will ever have access to chat messages without your explicit consent."

"You have the Right to be Forgotten. You can at any point of time, delete all your provided data by using the “reset my data” feature available in the Wysa App settings. Post reset, all your provided data will be deleted from our servers and cannot be recovered."

"Any personal identifiers, entered in english and shared in your conversation with AI Coach will get irreversibly redacted within 24 hours within our system.

We may retain one copy of your data even after your subscription ends or Institution contract ends if it is reasonably necessary.

This could be in the following situations:

to comply with applicable applicable legal and statutory requirements;

at the request of a returning subscriber;

to respond to your requests

based on contractual obligations with your Institution;

to fulfill processing that is in our legitimate interest.

Where not specified we retain your data for a maximum of 10 years since the last update and as per our internal information retention policies.

Your emergency contact information, if any provided, will be deleted after fifteen (15) days at the end of the subscription. If you renew the subscription within those fifteen (15) days, the emergency contact information will not be deleted.

You can also, at any point of time, delete all your conversation data and any emergency contact information provided by using the “reset my data” feature available in the App settings. Refer here in our policy for more details."

"The App is intended for a general audience and is not directed to or intended to be used by children under the age of thirteen years.

There is a special necessity to protect children's privacy on the App. We do not knowingly collect any personal data from children.

Write to us if you think we have collected any personal data of your child. We will respond to you within one calendar month from verification. We may at times be unable to address your request, if we are unable to correctly identify the user. We will deactivate the child’s account, if we find we have been collecting personal data from your child. Upon identification we will take reasonable measures to promptly delete such personal data from our records.

We encourage parents and legal guardians to monitor their children’s Internet usage. To help enforce our Privacy Policy by instructing their children to not provide any personal data without their permission. Do not share your credit/debit card or other payment instrument with your child to make any in-app purchase. "