Sony WH-1000XM4

Sony WH-1000XM4

Sony $349.99
Bluetooth

Review date: 11/02/2020

What's this? Headphones that actually brag about how well they play music and cancel sound? It's refreshing to see. Sony seems to focus on all things audio with these pricey, critically acclaimed wireless headphones. They do offer something called "smart listening technology" so when you start to talk, the headphones pause the music so you can have a "hands-free conversation" (who knew we needed hands-free conversations!). For the most part, Sony keeps it all about what you hear — or don't hear — when put these things on. Sounds good.

What could happen if something goes wrong

We couldn't find too much that could go wrong with these wireless headphones. We suppose you might go and try to read their privacy policy, get lulled into boredom by the complex, legal language and fall asleep with the volume on your headphones up way too loud, causing hearing loss. Don't listen to your music so loud when reading privacy policies! And Sony, make your privacy information more accessible to consumers. Sony does say it may use or share anonymized personal data for marketing purposes. This is generally OK, although many privacy researchers will point out it is relatively easy to de-anonymize such data.

Privacy

Can it snoop on me?

Camera

Device: No

App: Yes

Microphone

Device: Yes

App: No

Tracks Location

Device: No

App: Yes

What is required to sign up?

What data does it collect?

How does it use this data?

Aggregated or anonymized data can be used for product development. Aggregated or de-identified data may be shared with third parties to the fullest extent allowed by law. Personal information is not sold by Sony.

How can you control your data?

You can request that data be deleted.

What is the company’s known track record for protecting users’ data?

Average

No known incidents in the last 2 years.

Can this product be used offline?

Yes

User friendly privacy information?

No

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

Uses encryption for the Bluetooth.

Encryption

Yes

Uses encryption for the Bluetooth.

Strong password

Yes

You can use the headphones without having to create a password. The device pairs securely via Bluetooth, which does not require a password. If you choose to use the app, it does require a password if you'd like to use the "Backup and restoration of settings" functionality.

Security updates

Yes

This is optional. Select "Automatic download of software" of ‘Headphones Connect’" app to enable you to automatically keep your software updated.

Manages vulnerabilities

Yes

Sony has a bug bounty program, which means that anyone who finds a security issue and discloses it responsibly may get paid. https://hackerone.com/sony

Privacy policy

Yes

Sony's privacy policy begins with a summary of key points, which is useful.

Artificial Intelligence

Does the product use AI?

No

Company contact info