Modern Health

Ostrzeżenie: *Prywatność dla tego produktu do nabycia osobno

Modern Health

Data recenzji: 2 maja 2022

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Według Mozilli:

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Według użytkowników: Ogromnie przerażające

Mozilla recently decided to offer the mental health app Modern Health to employees as part of our wellbeing program. With the growing mental health crisis around the world, many companies are adding access to mental health apps to their wellbeing programs too. It can be challenging to find companies capable of meeting high privacy standards, and so we decided it was important we include a review of the mental health app we offer to share what it is like to navigate these privacy concerns.

First, a little about Modern Health. The app offers a full spectrum of mental health services, including 1:1 sessions with care professionals, guided meditations, group sessions, digital programs, well-being assessments and more. Offered through your employer, access to the app is free. One of the features Modern Health offers the over 250 companies that use their service is access to "aggregated and de-identified" data through an "Insights Hub". How does Modern Health look from a privacy perspective? Well, even the mental health app Mozilla uses raises a number of privacy concerns. We hope to see improvements. We will update this post when we do.

Co się może stać, jeśli coś pójdzie nie tak?

Modern Health's privacy notice raised flags for us because they say they can collect a large amount of personal information. For example, they recently changed their privacy policy to say they "utilize tracking technologies on our marketing website" and they “do not engage in any third party tracking on [their] platform or target ads toward any of [their] platform members.” We worry they can use information learned about users of their service for advertising purposes, and if that's not true, then we hope they clarify their privacy policy to alleviate our concerns. For example, open questions we still have include: what's a "marketing website"? Do they engage with third party tracking off-their platform

Modern Health says they can collect a fair amount of personal information, including name, mailing address, e-mail address, telephone number, date of birth, IP address, location information, social media information, video recordings and photographs, and information about your dependents. The company also says they can collect information about you from third parties. And they may combine or enhance information they get from you when you use Modern Health's services with information they get from third parties. So far, that's a lot of information gathered on you.

They also say they can share your personal information with a number of third parties, including business affiliates and your employer. It is unclear from their privacy policy who the business affiliates are and with whom they are sharing your data. Finally, Modern Health doesn’t specifically state in their privacy policy that they don’t sell user data, which is something we like to see stated clearly. That's not a good thing to be unclear on. The privacy policy only confirms that they have not sold California consumers’ data, but it doesn't guarantee anything about the future or people in other locations.

So yes, even the mental health app Mozilla offers employees raises a host of privacy concerns for us.. And overall, employer-provided access to mental health apps raises a number of privacy concerns employees should consider before using these apps. We recommend reaching out to your company's HR or wellness department to learn what access to data your company has for such apps and what policies they have in place to keep any data collected private, secure, and anonymous.

What's the worst that could happen? Well, Modern Health shares data with employers. Modern Health has assured Mozilla that it only shares high-level, aggregated data with employers and does not share any user level data. We hope they will commit to that publicly in their privacy policy, because it currently says “[w]e only share information with your employer that is permitted by law.” We would like to see more public details here so we (or any consumer reading this) doesn't have to make assumptions on what is permitted by law

One final thing, one of the co-founders of Modern Health, who has since left the company, raised her own concerns and offered solutions about the problems she sees with mental health apps broadly and patient safety in this space.

Wskazówki, jak się chronić

  • Ensure you have a strong password
  • Do not allow third-party tools access to your medical data
  • Do not give permission to combine your data with other third-party data, or to use it for research
mobile Prywatność ostrzeżenie Bezpieczeństwo Sztuczna inteligencja

Czy może mnie podsłuchiwać? informacje

Aparat

Urządzenie: Nie dotyczy

Aplikacja: Tak

Mikrofon

Urządzenie: Nie dotyczy

Aplikacja: Tak

Śledzi położenie

Urządzenie: Nie dotyczy

Aplikacja: Tak

Czego można użyć do rejestracji?

Jakie dane zbiera ta firma?

Jak ta firma wykorzystuje te dane?

Update: Modern Health updated their policy around May 1, 2022 to say they utilize tracking for advertising on their marketing website and not on their platform. This is a good step forward even if we still have questions about their collection and use of the data for targeted advertising purposes.

Modern Health may engage third party service providers who utilize tracking technologies on their marketing website to serve you advertisements that you may be interested in. Some of these advertisements may be personalized to you, meaning that the advertisements are intended to be relevant to you based on what Modern Health, or the third party service providers, know about you.

When permitted by law, Modern Health may also enhance or combine information about you, including your Personal Information, with information about you that we obtain from third parties.

If you are accessing the service through an employer (such as single sign-on), they may collect information about your login activity, including whether and when you access Modern Health Services.

In the last twelve (12) months, Modern Health does not have knowledge that they sold any Personal Information of California Consumers, nor actual knowledge that they sold the Personal Information of California Consumers under the age of sixteen (16) years old.

Jak możesz kontrolować swoje dane?

Information that Modern Health collects will be retained in a personally identifiable form for as long as necessary for the purposes described in the Policy, after which it will be deleted or maintained in a non-personally identifiable form. Modern Health may retain information in order to comply with their legal obligations (such as tax, accounting or health privacy purposes).

Modern Health states that it 'may refuse or deny a request [to access or delete your data] in accordance with applicable privacy laws . . . depending on the circumstances and where you are located. The privacy notice says that under certain circumstances, local privacy laws may give you rights with respect to your Personal Information.

Jaka jest znana historia tej firmy w zakresie ochrony danych użytkowników?

Średnia

No known privacy or security incidents discovered in the last 3 years.

Informacje o prywatności dziecka

"Online components of our Services are not directed to children under the age of thirteen (13), and we do not knowingly collect Personal Information via online Services from children under the age of 13. Some Services can be provided to those under thirteen but this is handled outside of our online Services (e.g., by phone) and therefore electronic information for children under the age of 13 is not available. If you think that we have collected Personal Information via an online Service from a child under the age of 13, please contact us. The Service is not intended to be accessed by minors under the age of eighteen (18) except as authorized by their parents or legal guardian, and we do not knowingly collect any Personal Information directly from such minors and children without such authorization. If we discover that an individual under 18 has provided us with Personal Information, we will delete the Personal Information to the extent required by the Children’s Online Privacy Protection Act."

Czy ten produkt może być używany bez połączenia z siecią?

Nie

Przyjazne dla użytkownika informacje o prywatności?

Nie

Odnośniki do informacji o prywatności

Czy ten produkt spełnia nasze minimalne standardy bezpieczeństwa? informacje

Tak

Szyfrowanie

Tak

Modern Health applies PGP encryption to verify that any data exchanged is encrypted between the sender and receiver

Silne hasło

Tak

Aktualizacje zabezpieczeń

Tak

Zajmuje się problemami z bezpieczeństwem

Tak

Modern Health has a disclosure policy, security vulnerabilities can be reported to [email protected]

Zasady ochrony prywatności

Tak

Czy produkt wykorzystuje sztuczną inteligencję? informacje

Nie można ustalić

Czy tej sztucznej inteligencji nie można ufać?

Nie można ustalić

Jakie decyzje sztuczna inteligencja podejmuje o Tobie lub za Ciebie?

Czy firma jest przejrzysta w kwestii działania sztucznej inteligencji?

Nie można ustalić

Czy użytkownik ma kontrolę nad funkcjami sztucznej inteligencji?

Nie można ustalić


Aktualności

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From individuals to employers, there’s growing interest in using digital services to help people work through mental health issues. It’s a solid approach, given how difficult and costly it can be to find and work with an in-person therapist. Yet digital therapeutics currently represent a kind of “Wild West.” Gatekeepers need to be more methodical in how they assess these products.
The Inside Story of a Scorched-Earth Breakup Between Two Founder Friends
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Insights from user reviews to improve mental health apps
Sage Journals
Mental health applications hold great promise as interventions for addressing common mental issues. Analyzing user reviews of mobile apps for mental health issues reveals user experience and what features users liked and disliked in the apps and hence informs future app design and refinements. This research aims to analyze user reviews of publicly available mental health applications to uncover their strengths, weaknesses, and gaps, hence revealing why users are likely to cease using these applications.
Modern Health rolls out data tool for employers to better pinpoint workers' mental health needs
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As employers focus on ways to improve mental health access for their workers, Modern Health has rolled out a new data tool to provide better insights into the health of a company's workforce.
Lyra vs Modern Health vs Ginger: What’s the Best Mental Health Platform for Employees?
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Lyra, Modern Health, and Ginger all provide fantastic benefits as B2B mental healthcare platforms. While all make it easy for employees to access quality therapist and online resources, we recommend Modern Health for its focus on proactive mental healthcare. With a thoughtful combination of resources and a thorough vetting process for all coaches and therapists, Modern Health can provide the right degree of care for a broad range of patients, not just the minority who are suffering acute or chronic mental illness.

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