XBox Series X & S

"For users under the age of 13 or as specified by law in their jurisdiction, certain Microsoft products and services will either block users under that age or will ask them to obtain consent or authorization from a parent or guardian before they can use it, including when creating an account to access Microsoft services. We will not knowingly ask children under that age to provide more data than is required to provide for the product.

Once parental consent or authorization is granted, the child's account is treated much like any other account."

"Below is additional information about the collection of data from children, including more details as related to Xbox.
Accessing and deleting child data. For Microsoft products and services that require parental consent, a parent can view and delete certain data belonging to their child from the parent’s privacy dashboard: browsing history, search history, location activity, media activity, apps and service activity, and product and service performance data. To delete this data, a parent can sign in to their privacy dashboard and manage their child’s activities. Please note that a parent’s ability to access and/or delete a child’s personal information on their privacy dashboard will vary depending on the laws where you are located.

Additionally, a parent can contact our privacy support team through the privacy support form and, following authentication, request that the data types on the privacy dashboard together with the following data be deleted: software, setup, and inventory; device connectivity and configuration; feedback and ratings; fitness and activity; support content; support interactions; and environmental sensor. We process authenticated deletion requests within 30 days of receipt.

Please note that content like emails, contacts, and chats are accessible through in-product experiences. ...

If your child’s account is not a part of your Microsoft family group and you do not have access to your child’s activity on your privacy dashboard, then you need to submit a request related to your child’s data through the privacy support form. The privacy team will ask for account verification before fulfilling the request.

To delete all of your child’s personal information, you must request deletion of the child’s account through the close your account form. This link will prompt you to sign in with your child’s account credentials. Check that the page shows the correct Microsoft account, and then follow the instructions to request that your child’s account be deleted. Learn more about how to close a Microsoft account.

After you submit the request to close your child’s account, we will wait 60 days before permanently deleting the account in case you change your mind or need to access something on the account before it is permanently closed and deleted. During the waiting period, the account is marked for closure and permanent deletion, but it still exists. If you want to reopen your child’s Microsoft account, just sign in again within that 60-day period. We will cancel the account closure, and the account will be reinstated....

When users sign in to Xbox, in apps, games or on an Xbox console, we assign a unique identifier to their device. For instance, when their Xbox console is connected to the internet and they sign in to the console, we identify which console and which version of the console’s operating system they are using.

Xbox continues to provide new experiences in client apps that are connected to and backed by services such as Xbox network and cloud gaming. When signed in to an Xbox experience, we collect required data to help keep these experiences safe, secure, up to date, and performing as expected.

Data we collect when you create an Xbox profile. You as the parent or guardian are required to consent to the collection of personal data from a child under 13 years old or as otherwise specified by your jurisdiction. With your permission, your child can have an Xbox profile and use the online Xbox network. During the child Xbox profile creation, you will sign in with your own Microsoft account to verify that you are an adult organizer in your Microsoft family group. We collect an alternate email address or phone number to boost account security. If your child needs help accessing their account, they will be able to use one of these alternates to validate they own the Microsoft account.

We collect limited information about children, including name, birthdate, email address, and region. When you sign your child up for an Xbox profile, they get a gamertag (a public nickname) and a unique identifier. When you create your child’s Xbox profile you consent to Microsoft collecting, using, and sharing information based on their privacy and communication settings on the Xbox online network. Your child’s privacy and communication settings are defaulted to the most restrictive.

Data we collect. We collect information about your child’s use of Xbox services, games, apps, and devices including:
When they sign in and sign out of Xbox, purchase history, and content they obtain.
Which games they play and apps they use, their game progress, achievements, play time per game, and other play statistics.
Performance data about Xbox consoles, Xbox Game Pass and other Xbox apps, the Xbox network, connected accessories, and network connection, including any software or hardware errors.
Content they add, upload, or share through the Xbox network, including text, pictures, and video they capture in games and apps.
Social activity, including chat data and interactions with other gamers, and connections they make (friends they add and people who follow them) on the Xbox network.

If your child uses an Xbox console or Xbox app on another device capable of accessing the Xbox network, and that device includes a storage device (hard drive or memory unit), usage data will be stored on the storage device and sent to Microsoft the next time they sign in to Xbox, even if they have been playing offline....

Game captures. Any player in a multiplayer game session can record video (game clips) and capture screenshots of their view of the game play. Other players’ game clips and screenshots can capture your child’s in-game character and gamertag during that session. If a player captures game clips and screenshots on a PC, the resulting game clips might also capture audio chat if your child’s privacy and communication settings on the Xbox online network allow it.

Captioning. During Xbox real-time (“party”) chat, players may activate a voice-to-text feature that lets them view that chat as text. If a player activates this feature, Microsoft uses the resulting text data to provide captioning of chat for players who need it. This data may also be used to provide a safe gaming environment and enforce the Community Standards for Xbox.

Data use. Microsoft uses the data we collect to improve gaming products and experiences— making it safer and more fun over time. Data we collect also enables us to provide your child with curated experiences. This includes connecting them to games, content, services, and recommendations.

Xbox data viewable by others. When your child is using the Xbox network, their online presence (which can be set to “appear offline” or “blocked”), gamertag, game play statistics, and achievements are visible to other players on the network. Depending on how you set your child’s Xbox safety settings, they might share information when playing or communicating with others on the Xbox network.

Safety. In order to help make the Xbox network a safe gaming environment and enforce the Community Standards for Xbox, we may collect and review voice, text, images, videos and in-game content (such as game clips your child uploads, conversations they have, and things they post in clubs and games).

Anti-cheat and fraud prevention. Providing a fair gameplay environment is important to us. We prohibit cheating, hacking, account stealing, and any other unauthorized or fraudulent activity when your child uses an Xbox online game or any network-connected app on their Xbox console, PC, or mobile device. In order to detect and prevent fraud and cheating, we may use anti-cheat and fraud prevention tools, applications, and other technologies. Such technologies may create digital signatures (known as “hashes”) using certain information collected from their Xbox console, PC, or mobile device, and how they use that device. This can include information about the browser, device, activities, game identifiers, and operating system.

Xbox data shared with game and apps publishers. When your child uses an Xbox online game or any network-connected app on their Xbox console, PC, or mobile device, the publisher of that game or app has access to data about their usage to help the publisher deliver, support, and improve its product. This data may include: your child’s Xbox user identifier, gamertag, limited account info such as country and age range, data about your child’s in-game communications, any Xbox enforcement activity, game-play sessions (for example, moves made in-game or types of vehicles used in-game), your child’s presence on the Xbox network, the time they spend playing the game or app, rankings, statistics, gamer profiles, avatars, or gamerpics, friends lists, activity feeds for official clubs they belong to, official club memberships, and any content they create or submit in the game or app.

Third-party publishers and developers of games and apps have their own distinct and independent relationship with users and their collection and usage of personal data is subject to their specific privacy policies. You should carefully review their policies to determine how they use your child’s data. For example, publishers may choose to disclose or display game data (such as on leaderboards) through their own services. You may find their policies linked from the game or app detail pages in our stores.