Waarschuwing: *Privacy niet inbegrepen bij dit product
If you're one of those people who run and hide in the closet when a stranger knocks on your door, these video doorbells from Arlo (or any video doorbell, really) are for you! Check the HD video with night vision and 180 degree viewing angle to see if there's a crazy guy with a hatchet at your front door. If there is, use the two-way audio to let him know you've called the cops. Get a phone alert when the motion sensor trips as he creeps around again. Then blast the built-in siren on the doorbell from your phone to scare hatchet guy away for good. Just one real-world scenario of how things could go down if you own the Arlo Video Doorbell. So, how is Arlo at privacy? Well, we're sad to say, they're just not as good as they used to be.
Wat kan er gebeuren als er iets misgaat?
Oh Arlo, you do some things so well...and yet, these days we're growing concerned about your privacy practices. Indeed, Arlo used to be one of our favorite security camera companies. They have slipped a little recently...enough to worry us. But, they still do some things we really like to see.
First, the good stuff. We first fell in love with Arlo back on International Privacy Day in 2019 when they proudly proclaimed they will not share or sell or monetize their users' data in any way. It was a bit of a dig at Amazon’s Ring--who was in the midst of dealing with a number of public privacy concerns. We'll take some trolling of Ring to get great user privacy protections from Arlo. Arlo also has a very nice page where they lay out clearly how, when, and why they will share data with law enforcement and governments. This is super nice to see because companies like Amazon Ring have such a close relationship with law enforcement and sharing of video it leaves us very concerned. Arlo does much better, clearly stating they will only share your video and personal information with law enforcement through a valid legal process and even then they say they will limit what they share as much as possible. This is what we like to see! Good work Arlo.
Arlo also used to include a 10% of discount code hidden in their privacy policy for people who took the time to read it. We're very sad to see that has disappeared. We're also sad to see that Arlo says they collect information about you from third parties – from public sources as well as marketing and research and service providers. And that they can use all the information they gather about you and combine it and the create inferences about your preferences, behavior, and attitude. Here at *Privacy Not Included we really hate these "inferences" companies create on us with all the data they gather. They feel icky and creepy and we just don't see a need for them. Do better Arlo!
Arlo’s privacy policy clearly lays out all the data they collect about you and what they do with it. We appreciate the clarity. Just beware, they do say they can collect some pretty personal information on you like sex, gender expression, or age if you chose to share it as part of your emergency response profile. This is probably OK, just remember, once you share this information, it's out there and you have to trust that it won't ever be hacked or leaked or shared in a way you might not want.
Arlo also says they don't share your personal information with third parties for those third parties to use for their own marketing purposes. This is good. But they do say they can share some of your personal information -- things such as "identifiers such .. IP address and internet/electronic network activity such as website pages visited with advertisers and advertising networks, data analytics providers and social networks" -- with third parties through their use of cookies and tracking technologies. Under certain U.S. state laws, as Arlo says, “these activities may be considered ‘sharing’ or ‘selling.’” Arlo’s pledge not to monetize your data came before California’s privacy law CCPA came into force with its stricter definition of what that actually means. Good news: You can opt out.
One last thing we should highlight while we’re getting into the nitty-gritty (hey, that’s what we do) is that Arlo can share aggregated and non-personal information “without restriction.” And we have to tell you that privacy researchers warn it has been shown to be pretty easy to re-identify some so-called anonymous data sets. Hopefully Arlo's aggregated and non-personal information doesn't end up being data that can be re-identified.
What's the bottom line with Arlo? Well, we're sad to say they just aren't as good as they used to be -- which seems to be a common theme with so many of the products we review these days. That's a bummer. However, they are still better than some other security camera companies we review like Amazon Ring and Wyze. What's the worst that could happen with your Arlo security camera? Well, we'd hate for them to gather a bunch of data on you and infer that your attitude is ripe for fear and use that to try and sell you a bunch more cameras and video monitoring services that you might not need or be able to afford. That might not be the worst thing that could happen, but we really hate the "inferences" these companies say they can make on us based on their black box algorithms. They give us a bad attitude for sure!
Tips om uzelf te beschermen
- Use the SD card in case of unstable Internet connection
- Consider using a privacy shield on your Arlo camera
- Do not sign up with third-party accounts. Better just log in with email and strong password.
- Chose a strong password! You may use a password control tool like 1Password, KeePass etc
- Use your device privacy controls to limit access to your personal information via app (do not give access to your camera, microphone, images, location unless necessary)
- Keep your app regularly updated
- Limit ad tracking via your device (eg on iPhone go to Privacy -> Advertising -> Limit ad tracking) and biggest ad networks (for Google, go to Google account and turn off ad personalization)
- Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
- When starting a sign-up, do not agree to tracking of your data if possible.
Kan het me bespioneren?
Camera
Apparaat: Ja
App: Ja
Microfoon
Apparaat: Ja
App: Ja
Volgt locatie
Apparaat: Ja
App: Ja
Wat is er nodig om u aan te melden?
E-mailadres
Ja
Telefoonnummer
Ja
Account van derden
Ja
Welke gegevens verzamelt het bedrijf?
Persoonlijke
Name, postal address, phone number, email address, unique device identifier, and your Internet Protocol (IP) address; sex, gender expression, or age; geolocation data, inferences about your preferences, behavior, and attitude.
Lichaamsgerelateerd
Audio, visual, or similar Information.
Sociale
Hoe gebruikt het bedrijf deze gegevens?
Hoe kunt u uw gegevens beheren?
Hoe staat het bedrijf bekend als het gaat om het beschermen van gebruikersgegevens?
No known incidents in the last 3 years.
Privacyinformatie voor kinderen
Kan dit product offline worden gebruikt?
Gebruikersvriendelijke privacy-informatie?
Koppelingen naar privacy-informatie
Voldoet dit product aan onze minimale beveiligingsnormen?
Versleuteling
Sterk wachtwoord
2-step verification is required.
Beveiligingsupdates
Beheert kwetsbaarheden
Arlo has a bug bounty program, which means that anyone who finds a security issue and discloses it responsibly may get paid.
"Independent security researchers test Arlo products and services in an established program."
Privacybeleid
Dieper duiken
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Arlo Video Doorbell Privacy ReportSecurity.org
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The Best Smart Doorbell CameraNew York Times
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Can Arlo Cameras Be Hacked? (And How to Prevent It)Smart Home Starter
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Arlo Unveils AI-Powered Service Plans, Complete With New One-Touch Emergency Response And Coverage For Unlimited DevicesCision
-
The Best Outdoor Security CameraWirecutter
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What are the Arlo Smart advanced object detection features?Arlo
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Arlo Unveils AI-Powered Service Plans, Complete With New One-Touch Emergency Response And Coverage For Unlimited DevicesCision
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