MindDoc

Aviso: *privacidade não incluída neste produto

MindDoc

Data da avaliação: 20 de Abril de 2022

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A Mozilla investigou por 8 horas
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Opinião da Mozilla

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Votos das pessoas: Muito assustador

MindDoc is a mental health app developed by clinical psychologists and researchers to help people suffering with depression, anxiety, insomnia, and eating disorders or who simply want to work daily on their emotional well-being. Based in Germany, MindDoc is governed by the generally stricter GDPR privacy laws, at least for people living in the EU/EEA. The app, available in German and English, is free to download and costs around $70 for a yearly subscription. Users get access to a mood journal, a mental health score to help gives users insight into where things are going well and where there are problems and then offers courses and exercises to help improve mental wellness.

So, how do their privacy practices look? Well, yay for being under GDPR, that's a good thing as that law has stricter privacy protections than most anywhere else in the world. Still, boo on MindDoc for being occasionally vague in their privacy policy about how they share data with third parties. And an even bigger BOO on MindDoc for allowing Facebook to collect data on their users that could tell Facebook things like when a person users the mental health app and how often. Not good, not good at all.

O que pode acontecer se algo der errado?

Here's a scary line to read in any privacy policy, "Facebook may associate your use of our app and related activities with your Facebook user account." Uhm, YIKES!!! What does that mean? Well, it seems to indicate Facebook could know if you use the MindDoc app, when you use the app, how often you use the app, and perhaps other details about your use of the app. So, Facebook could know you're a woman, 28 years old, who uses an app to help manage anxiety, and likes lots of posts about cats and wine. Based on that. Facebook could then serve you lots of targeted ads about being single, your biological clock ticking, and make you even more anxious about life. You absolutely do not need that.

Here's another vague line in MindDoc's privacy policy that worries us, "We generally do not share your data with third parties unless we are legally entitled or obligated to do so, or you have given us consent to do so." Uhm, what do they mean by "generally"? That word seems to give them wiggle room to share your data with third parties in instances not covered by their privacy policy. Which, again, YIKES!!! Vague statements in privacy policies are not your friend. Especially with apps that collect so much personal information about you like your name, email, phone number, questions about your mental state, living conditions, and more. Seems Consumers Reports also had problems with MIndDoc's vague privacy policies on data sharing with third parties back in 2021. We're worried your data could get shared with third parties you're not aware of or don't consent to and then it could be used for who knows what. You don't want that. We don't want that.

One more thing about MindDoc that leaves us worried. They say you can delete your data directly in the app at any time by going to "Settings → Data & Security." However, when we downloaded and used the app and then wanted to delete our data, we could not find this option. Which means MindDoc still has your friendly privacy researcher's data when we'd really rather they didn't. Because suddenly we're seeing ads about mental health everywhere and it's got us a little freaked out (granted, we've been researching mental health apps, so mental health ads following us everywhere seems inevitable, unfortunately).

Dicas para se proteger

  • Go to "Profile > Data & security" section of the app to opt out from Facebook and other third-party ad networks.
  • Follow MindDoc's recommended tips to protect yourself found here
mobile Privacidade aviso Segurança aviso Inteligência artificial

Pode me bisbilhotar? informações

Câmera

Dispositivo: Não aplicável

Aplicativo: Não

Microfone

Dispositivo: Não aplicável

Aplicativo: Não

Rastreia localização

Dispositivo: Não aplicável

Aplicativo: Não

O que pode ser usado para se inscrever?

Que dados a empresa coleta?

Como a empresa usa esses dados?

MindDoc says, "We generally do not share your data with third parties unless we are legally entitled or obligated to do so, or you have given us consent to do so." That word generally concerns us as it leaves open the possibility that they might share it for other purposes or without your consent.

Their privacy policy states, "Facebook may associate your use of our app and related activities with your Facebook user account. We are not able to do this. We only receive statistical information from Facebook about the use of our application, via Audience Insights." Which looks like Facebook could be learning a whole lot about you and your mental health app use unless you opt out of this, which you should absolutely do by using the opt out slider in the "Profile > Data & security" section of the app.

Como você pode controlar seus dados?

The app says data can be deleted directly in the app in the "Settings → Data & Security" at any time. However, we could not find this option after downloading the app.

Alternatively, any user can write this request by email from the address registered with us to [email protected] or by naming the personal identification number (this is located in the profile area at the very bottom).

Qual é o histórico conhecido da empresa na proteção de dados dos usuários?

Médio

No known privacy or security incidents discovered in the last 3 years.

Informações de privacidade infantil

We did not find information about children privacy in their privacy policy.

Este produto pode ser usado offline?

Não

Informações de privacidade fáceis de entender?

Sim

Links para informações de privacidade

Este produto atende aos nossos padrões mínimos de segurança? informações

Desconhecido

Criptografia

Sim

MindDoc's encryption practices are described here https://minddoc.com/de/de/datenschutz#chapter-8

Senha forte

Sim

Atualizações de segurança

Sim

Gerencia vulnerabilidades

Não foi possível determinar

Política de privacidade

Sim

O produto usa inteligência artificial? informações

Sim

MindDoc acts as a mental health companion that asks questions daily in order to evaluate a person’s well-being and screen them for symptoms of depression.

Esta inteligência artificial não é confiável?

Não foi possível determinar

Que tipo de decisões a inteligência artificial faz sobre você ou por você?

A empresa é transparente sobre como funciona a inteligência artificial?

Não foi possível determinar

O usuário tem controle sobre os recursos da inteligência artificial?

Não foi possível determinar

*privacidade não incluída

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