At Mozilla, we believe that the strongest possible security and privacy features should be available to all consumers. We worked with our partners at EFF to draft this letter to Zoom.
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June 8, 2020
Dear Mr. Yuan,
While we were pleased to see Zoom’s plans for end-to-encryption, we are extremely surprised and concerned by the news that Zoom plans to offer this protection only to paying customers. We understand that Zoom is rightfully concerned about curbing child sexual abuse material (CSAM), but restricting end-to-end encryption to paid accounts is not the right solution.
We strongly urge you to reconsider this decision given the following considerations:
Tools like Zoom can be critical to help protesters organize and communicate their message widely. Activists should be able to plan and conduct protest-related activities without fear that these meetings, and the information they include, may be subject to interception. Unfortunately, recent actions from law enforcement – and a long history of discriminatory policing – have legitimized such fears, making end-to-end encryption all the more critical.
Best-in-class security should not be something that only the wealthy or businesses can afford. Zoom’s plan not to provide end-to-end encryption to free users will leave exactly those populations that would benefit most from these technologies unprotected. Around the world, end-to-end encryption is already an important tool for journalists and activists that are living under repressive regimes and fighting censorship. We recognize that Zoom's business model includes offering premium features for paid accounts, but end-to-end encryption is simply too important to be one of those premium features.
While we recognize that Zoom is concerned about the potential misuse of its platform, offering end-to-end encryption to paid accounts only is not the solution. Such an approach ultimately punishes a larger number of users – from families using the tool to communicate, to activists using the tool to organize – who would benefit from the security of an end-to-end encrypted system.
In Mozilla’s letter to you in April, we highlighted our conviction that all users should have access to the strongest privacy and security features available. The value of privacy and security is even more critical today, especially for political organizers and protesters who may be the target of government surveillance.
Thank you for your openness to our previous recommendations – we especially appreciate that you have already made important changes, such as prioritizing user consent to be unmuted. Our hope is that you consider this feedback and immediately adjust course.
Ashley Boyd Vice President, Advocacy and Engagement Mozilla Foundation
Gennie Gebhart Associate Director of Research Electronic Frontier Foundation