
Attention : *confidentialité non incluse avec ce produit
Youper
Youper is a digital mental health service for treating anxiety and depression. It offers online therapy, behavioral coaches, medication services (in California and Texas only), and an AI chatbot. Subscriptions range from $36 to $220 per month and Youper says they do accept some health insurance plans. How does Youper handle their users' privacy? Not gonna lie, reading Youper's privacy policy gave us a good bit of anxiety. 😳
Que pourrait-il se passer en cas de problème ?
Yikes Youper! When you say you're "the only mental health service that understands you," it seems maybe you mean that literally.
Youper's privacy policy says they can collect a whole lot of personal information. Everything from name, address, email, birth date, race, religion, sexual orientation and political beliefs, to "Information stored on your mobile device, including in other applications" and even real-time information about the location of your devices. Heck, when you download the Youper app, it asks for permission to access your wearable sensor data (like heart rate monitors). They even say they "will combine information we receive from other sources with information you give to us and information we collect about you." Yikes again!
Not only does Youper collect a ton of personal information, they say they can share this personal information with a number of subsidiaries, affiliates, and third parties, including for marketing purposes. Now, not all that personal information can be used or shared with third parties for things like marketing purposes -- they say personal health information won't be shared with third parties for marketing purposes without your consent, for example. But a lot of that information can be used and shared with third parties for things like targeted advertising and that's what worries us.
That's a whole lot of personal information Youper collects that you really have to hope they keeps secure. Just a reminder, they say on their own privacy page, "Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Website and App; any transmission is at your own risk." This is a good reminder, what you share on the internet is never, ever 100% safe and secure.
Is there more that worries us? Yeah, there's more. Youper says they "may disclose aggregated, de-identified information about our users, and information that does not identify any individual, without restriction." Here's where we remind you that such de-identified data has been found to be relatively easy to re-identify, especially if location data is included. And Youper doesn't meet our Minimum Security Standards as we were able to login to the app with the weak password "111111". Requiring a strong password on an app that collects and stores so much personal information seems like an easy way to show you care about protecting the privacy of yours users. Too bad Youper doesn't do that.
So yeah, Youper's huge personal data collection and rather scary privacy and security practices leave us thinking there might be better apps to help you manage your anxiety and depression. What's the worst that could happen? Uhg, we don't even want to go there. It would really suck if your personal profile leaked and went up for sale on the dark web where a sketchy group of bad guys accessed it and used it to make your life miserable by outing your mental health problems to the world. Nobody needs that.
Conseils pour vous protéger
Chose a strong password. Unfortunately, the app will not prompt you to do it.
Possibly limit the data you provide to the app only to what is necessary.
Ce produit peut-il m’espionner ?
Caméra
Appareil : Ne s’applique pas
Application : Oui
Microphone
Appareil : Ne s’applique pas
Application : Oui
Piste la géolocalisation
Appareil : Ne s’applique pas
Application : Oui
Que peut-on utiliser pour s’inscrire ?
Adresse e-mail
Oui
Téléphone
Non
Compte tiers
Oui
Apple and Google sign-ups are possible
Quelles données l’entreprise collecte-t-elle ?
Personnelles
"Name, home address, billing address, shipping address, email address, home, work, and mobile telephone numbers, country, date of birth, credit or debit card number (for payment purposes only), driver’s license number, audio, images, and videos of you, Social Security Number, health insurance subscriber information, racial or ethnic origin, religion or religious believes, criminal background checks, criminal history, political organizations or beliefs, sexual orientation or preferences, or any other information you chose to provide or which is collected. Real-time information about the location of your device is collected, too."
Corporelles
Your medical history, health information. Wearable body sensor/activity data such as heart rate data can be accessed by the app
Sociales
Comment l’entreprise utilise-t-elle les données ?
Comment pouvez-vous contrôler vos données ?
Quel est l’historique de l’entreprise en matière de protection des données des utilisateurs et utilisatrices ?
No known privacy or security incidents discovered in the last 3 years.
Informations liées à la vie privée des enfants
Ce produit peut-il être utilisé hors connexion ?
Informations relatives à la vie privée accessibles et compréhensibles ?
Liens vers les informations concernant la vie privée
Ce produit respecte-t-il nos critères élémentaires de sécurité ?
Chiffrement
Youper has encryption in transit. We could not determine if they have encryption at rest.
Mot de passe robuste
Accepted '111111' as a password.
Mises à jour de sécurité
Gestion des vulnérabilités
Politique de confidentialité
Youper says "Youper AI Assistant is based on therapy and meditation. Through quick and insightful conversations, Youper helps you master life's ups and downs."
Cette IA est-elle non digne de confiance ?
Quel genre de décisions l’IA prend-elle à votre sujet ou pour vous ?
Suggestions and meditative audios.
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