RAINN

Attention : *confidentialité non incluse avec ce produit

RAINN

RAINN
Wi-Fi

Passé en revue le : 25 avril 2023

|
Mozilla a effectué 16 heures de recherches
|

L’avis de Mozilla :

|
Vote du public : Moyennement flippant

RAINN stands for Rape, Abuse, & Incest National Network. It is the largest anti-sexual violence non-profit organization in the United States. Best known for creating and operating the National Sexual Assault Hotline (800.656.HOPE) since 1994, RAINN also offers an app designed to help survivors of sexual violence and their loved ones. The app offers someone to chat with through the RAINN hotline if you are in need of support, self-care tools such as a mood tracker and meditation exercises, and ways to learn more about the problems and solution of sexual violence. Good on RAINN for never requiring users to provide any personal information to use the app. This is super important for an app targeted to such a vulnerable community. Unfortunately, we do have some outstanding questions about the app's privacy and security that leave us concerned.

Que pourrait-il se passer en cas de problème ?

First reviewed April 20, 2022. Review updated, April 25, 2023

In 2022 when we reviewed RAINN's app, we found some good and some bad. The good being the app does not require a users to provide an email or any personal information to download or use. This anonymity is important for people vulnerable to sexual and domestic violence. The bad was that we couldn't find a privacy policy that specifically mentions it covers RAINN's app privacy. The only privacy policy we could find, and the one linked to from the app store pages, only mentions that it covers RAINN's "sites."

Upon revisiting the RAINN app in 2023, we found the same concerns, and a few additional ones. The current privacy policy on the RAINN site doesn’t make an explicit mention of an app, only "sites", so it’s unclear upfront that this privacy policy covers the app. Also, according to the Apple App Store page, RAINN last updated their app in November 2020 and their Google Play Store page doesn't list any data safety information or updates on their app. This raises the concern that RAINN doesn't support this app any longer. If that is the case, then in the interests of privacy and security, RAINN should either remove the app from the apps stores, or update the app and the privacy policy to better reflect what privacy policies cover their app.

Something else we discovered in our review in 2023 is that RAINN has updated their online privacy policy on January 26, 2023. In this version of RAINN's privacy policy, RAINN states that they can collect personal information for visitors to their sites such as name, address, phone number, email address, and information about you from third parties that is publicly available and use this to combine with the personal information they know about you. They go on to say they could this personal information "to deliver relevant advertising to you". This feels like bad form to us. A non-profit that supports sexual violence victims and survivors, using the personal information of people who visit their website to target them with ads just doesn't feel right to us at all.

Read our 2022 review:

RAINN's app privacy policy says none of your personally identifiable information is ever collected by RAINN or shared with anyone else. Yay!!! That's amazing. RAINN is a non-profit and received funding from the US Department of Justice to help develop this app so no worries about them collecting your data to make money off it or target you with ads. RAINN gets the vulnerability of their users and seems to take protecting their privacy quite seriously. We are concerned that their privacy policy, the one linked from the app store, doesn't mention specifically that it covers their app, only their website. When you download and install the app though, users are given and must agree to a privacy policy for the app. We would love to see the app's specific privacy policy available to users before they download the app though.

RAINN does use Google Analytics (as nearly every app we reviewed does) to determine app usage statistics but only collects anonymized location data at the city/state/country level. Which doesn't worry us too much, although we must always warn that anonymized data has been found to be relatively easy to de-anonymize. RAINN also includes a safety procedure warning to delete the app after every use if an abuser has access to your device. And follows this with a reminder that the history of downloading the app will still exist in backups, synced files, and the app store history. Which is a huge reminder that almost anything we do on the internet leaves a trail, that domestic abusers are the scum of the earth, and that remaining private while seeking help for violence or mental health situations online can be both live-saving and life-threatening for too many people.

We do have some questions about the security of the RAINN app we couldn't answer. And when we emailed and called RAINN to try and get answers, we didn't receive any response, which is a concern. We noticed the RAINN app hasn't been updated in the Google Play store since November 2020. That long without an update doesn't mean anything is wrong. It does show that no security updates have been done (hopefully because they haven't been needed) in a while. This could be nothing major, we're just noting this as it's good when apps are updated when needed. All in all, RAINN's app privacy is excellent. Their security is a bit of a question for us. We also recognize non-profit backed apps don't generally have the same resources to provide security as bigger companies do. Hopefully nothing will go wrong there, but do be aware.

Conseils pour vous protéger

  • We recommend users chose an app that provides regular security updates. This app does not seem to do that.
  • Ensure you use the app anonymously by not providing of email and/or real name.
  • Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
  • mobile

Ce produit peut-il m’espionner ? informations

Caméra

Appareil : Ne s’applique pas

Application : Oui

Microphone

Appareil : Ne s’applique pas

Application : Non

Piste la géolocalisation

Appareil : Ne s’applique pas

Application : Non

Que peut-on utiliser pour s’inscrire ?

No sign-up required

Quelles données l’entreprise collecte-t-elle ?

Comment l’entreprise utilise-t-elle les données ?

We ding this product as it may be sharing personal data collected from its Sites for advertisement purposes.

"We may use the Personal Information we receive from you via the Sites or from your interactions with us outside of the Sites for the following reasons, among others <...> to deliver relevant advertising to you"

"We may share Personal Information received via the Sites with trusted partners and service providers for the purposes described in this Privacy Policy, or otherwise as required by law. For example, we may share Personal Information (including financial information such as credit card or bank account information) collected from you via the Sites with our service providers that perform credit card, bank, payment and information processing services and order fulfillment services on behalf of us. In addition, we may disclose your Personal Information to the government or other third parties in connection with a law enforcement inquiry, court order, subpoena or otherwise as required by law."

"We may receive certain Personal Information about you from third parties that is otherwise publicly available. We may combine such Personal Information provided by third parties with Personal Information you give directly to us via the Sites as addressed above."

"We may disclosure your Personal Information to help enforce our partners’ Hotlines’ Terms of Service, to protect your safety or security, or to protect our rights or those of third parties."

Comment pouvez-vous contrôler vos données ?

It is not clear how to delete data, or what RAINN's retention policy is, based on the Privacy Policy provided on the App Store and Play Store. The whole section on data deletion / retention is missed there.

Quel est l’historique de l’entreprise en matière de protection des données des utilisateurs et utilisatrices ?

Moyen

No known privacy or security incidents discovered in the last 3 years.

Informations liées à la vie privée des enfants

"Our Sites do not knowingly collect, solicit or retain Personal Information from anyone under the age of 13. In the event we learn that we collected Personal Information from anyone under the age of 13, we will use best efforts to remove that information as quickly as possible. If you believe that we might have any information from or about anyone under the age of 13, please contact us at please contact us at 202.544.1034 or [email protected]."

Ce produit peut-il être utilisé hors connexion ?

Oui

Informations relatives à la vie privée accessibles et compréhensibles ?

Non

This privacy policy link in the app store for this app is for the RAINN website only. Users aren't able to read the app specific privacy policy until they download the app. We like to see people have the ability to read privacy documentation before they choose to download the app.

Liens vers les informations concernant la vie privée

Ce produit respecte-t-il nos critères élémentaires de sécurité ? informations

Non

Chiffrement

Oui

Mot de passe robuste

Ne s’applique pas

Mises à jour de sécurité

Non

Last update of Android app: on Nov 17, 2020.

Gestion des vulnérabilités

Impossible à déterminer

Politique de confidentialité

Oui

We were unable to determine if RAINN's privacy policy covers the app. It only mentions that it covers sites. "This Online Privacy Policy (the “Privacy Policy”) is intended to describe how the Rape, Abuse & Incest National Network (“RAINN”, “we” or “us”) collects, uses, discloses, and processes information from visitors and users of rainn.org or related sites of RAINN."

Le produit utilise-t-il une IA ? informations

Non

*confidentialité non incluse

Pour aller plus loin

  • Mental health apps have terrible privacy protections, report finds
    The Verge Le lien s’ouvre dans un nouvel onglet
  • RAINN’s New App Offers Support Anytime, Anywhere
    RAINN Le lien s’ouvre dans un nouvel onglet
  • The RAINN Mobile App: An Amazing New Tool for Sexual Assault Survivors
    The Success Network Le lien s’ouvre dans un nouvel onglet
  • New! The RAINN Mobile App Offers Survivors & Loved Ones Another Option for Support
    RAINN Le lien s’ouvre dans un nouvel onglet

Commentaires

Vous avez un commentaire ? Dites-nous tout.