Superbetter

Warning: *privacy not included with this product

Superbetter

Review date: April 20, 2022

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Mozilla says

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People voted: Somewhat creepy

Games are fun! According to the folks at Superbetter -- an app that uses games to fight anxiety and depression -- games can also help improve our mental health. Seems they have science on their side according to a number of studies . The app is free to download and use, and is targeted at everyone over the age of 13, particularly teens, young adults, and educators working with young people. The apps is designed to help people dealing with anxiety, depression, chronic pain, and concussive symptoms build resilience to deal with their daily challenges. Level up, power up, and go on quests. Users get rewarded for doing things like drinking water, going or a walk, or giving yourself a hug. It sounds rather fun.

What's their privacy like? Well, turns out, it's a bit of a quest to even find their privacy policy. Superbetter's privacy policy is buried in their Terms and Conditions, which is a big pet peeve for this privacy researcher. When we did find their privacy policy, we didn't see too many red flags, at least compared to many other mental health apps we reviewed, so that's nice. Now if only we could confirm if they meet our Minimum Security Standards (unfortunately, we can't).

What could happen if something goes wrong?

Good news. Superbetter says they will never, ever sell you personal data. Yay! They do share data with third parties for research and advertising purposes, but it seems to be mostly anonymized data, which is generally ok. Although it's been found to be rather easy to de-anonymize some such data. All in all, it's probably OK to gamify your life with Superbetter without worrying too much about losing the privacy game...we hope.

One big thing to consider when using Superbetter is what you share publicly. Superbetter states in their privacy policy, "To protect your privacy, you agree that you will not submit any User Content that contains Personally Identifiable Information (like name, phone number, email address or web site URL) of you or of anyone else." This is a great reminder, anything you share publicly, even your health information, is fair game for anyone to use. One more reminder from Superbetter, things you share on the internet can live on forever. They say, "You should be aware that it is not technologically possible to remove each and every record of the information you have provided to SuperBetter from our servers."

What's the worst that could happen? Well, hopefully not too much. Yeah, you might see some ads targeting you for water bottles to help you drink more water because you use Superbetter. Our biggest worry is we couldn't confirm if Superbetter meets our Minimum Security Standards. We emailed them our privacy questions multiple times at the email listed in their privacy policy for privacy-related questions and didn't get any answers to our questions. So remember as Superbetter says themselves, "there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted." Data leaks and hacks happen everyday on the internet folks. Be careful out there.

Tips to protect yourself

  • Do NOT use your Facebook account to login
  • Chose a strong password
mobile Privacy Security warning A.I.

Can it snoop on me? information

Camera

Device: N/A

App: No

Microphone

Device: N/A

App: No

Tracks location

Device: N/A

App: No

What can be used to sign up?

Facebook sign-up is available

What data does the company collect?

How does the company use this data?

Superbetter will never give away, sell or share your Personally Identifiable Information except as specifically authorized by you.

SuperBetter will not disclose your Personally Identifiable Information to Third Party Contractor Web Sites without your consent.

Third parties under contract with SuperBetter may use Cookies or Web Beacons to collect Non-Personal Information about your usage of the Site, and this information may used by SuperBetter to tailor the advertising you may see on sites within the networks of these third parties. This Non-Personal Information is anonymous and does not contain any personal information about you.

SuperBetter may provide Aggregate Information to third parties for educational or service-related purposes.

How can you control your data?

If you have given someone access to your account, you can revoke such access at any time.

You can remove your personal information. If you want to (1) delete your Personally Identifiable Information from the systems, (2) update the Personally Identifiable Information that you have provided to Superbetter, or (3) change your preferences with respect to marketing contacts or other activities, select the privacy option on their 'Contact Us' Form.

Upon your request, Superbetter will delete your Personally Identifiable Information or Personal Health Information from their active databases and where feasible from their back-up media. The company says "You should be aware that it is not technologically possible to remove each and every record of the information you have provided to SuperBetter from our servers."

What is the company’s known track record of protecting users’ data?

Average

No known privacy or security incidents discovered in the last 3 years.

Child Privacy Information

Superbetter is not intended or designed to attract children under the age of 13. They do not collect personally identifiable information from any person they actually know is a child under the age of 13. The Google Play store lists the app with a "Teen" content rating.

Can this product be used offline?

No

User-friendly privacy information?

No

Superbetter's privacy policy was hidden on their Terms and Conditions page making it harder to find.

Links to privacy information

Does this product meet our Minimum Security Standards? information

Unknown

Encryption

Yes

Strong password

Yes

Security updates

Can’t Determine

The last update of the iOS app is from 2019, the last Google Play store update is from 2018

Manages vulnerabilities

Can’t Determine

Privacy policy

Yes

Does the product use AI? information

No

*privacy not included

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