Warning: *privacy not included with this product
What could happen if something goes wrong?
First reviewed April 20, 2022. Review updated, April 25, 2023
Read our 2022 review:
Sanvello says they can collect a lot of personal information, including name, email, gender, location, birth date, mood, health and biometric data, thought records, messages with your coach, and more. And they say the may combine all this personal data with information they get from other sources, such as potentially data brokers and advertising companies. And they say they may use and disclose de-identified and aggregated data for any purpose (here's where we remind you such de-identified data has been found to be relatively easy re-identify, especially if location data is included.) Red flags for us.
How do they say they can use all this data they collect on you? Sanvello says they can share your personal information with third party researcher partners for health or behavioral research purposes. They can share information about your use of Sanvello with health insurers or health plan administrators to evaluate your care (they say they won't share your thought records with health insurers). And Sanvello says they can use your personal information for advertising and promotional purposes. Finally, Sanvello adds that they can use your personal information "as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent." That last part feels kinda broad and vague to us. Guess what, more red flags. 🚩 🚩 🚩
What's the worst that could happen with Sanvello? Well, we suppose it's possible you could think it normal for a mental health app (or any app, but especially one that collects so much personal information) to collect and share so much of your personal information and get used to that as the norm in the world and completely give up on having any privacy at all. That's sounds terrible. Let's never let that happen.
Tips to protect yourself
- Choose a strong password! You may use a password control tool like 1Password, KeePass etc
- Do not use social media plug-ins.
- Use your device privacy controls to limit access to your personal information via app (do not give access to your camera, microphone, images, location unless neccessary)
- Keep your app regularly updated
- Limit ad tracking via your device (e.g. on iPhone go to Privacy -> Advertising -> Limit ad tracking) and biggest ad networks (for Google, go to Google account and turn off ad personalization)
- Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
- When starting a sign-up, do not agree to tracking of your data if possible.
What can be used to sign up?
What data does the company collect?
This app may collect health information and other sensitive information.
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known privacy or security incidents discovered in the last 3 years.
Child Privacy Information
Can this product be used offline?
Sanvello offers offline meditation options.
User-friendly privacy information?
Links to privacy information
Does this product meet our Minimum Security Standards?
Data is sent over SSL (Secure Sockets Layer) and any persistent data is encrypted and stored on secured servers
7 Best Mental Health Apps to Boost Your HappinessCNET
Mental health apps have terrible privacy protections, report findsThe Verge
Sanvello Offers Free Premium Access to Help People Cope With Mental Health Impacts of COVID-19Business Wire
Sanvello App Review 2022: Pros & Cons, Cost, & Who It’s Right ForChoosing Therapy
Mental Health Apps Aren't All As Private As You May ThinkConsumer Reports
Global Mental Health Apps Market Size, Share & Industry Trends Analysis Report By Application, By Platform Type, By Regional Outlook and Forecast, 2021 - 2027Yahoo! finance
The top 8 mental health appsMedical News Today
Quality evaluation of stress, anxiety and depression apps for COVID-19National Center for Biotechnology Information
Sanvello App ReviewCommon Sense Media
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