Simplisafe Security Cams

Warning: *privacy not included with this product

Simplisafe Security Cams

Review date: 11/02/2020

DIY security systems are all the rage these days. Simplisafe offers a plethora of motion sensors, water sensors, panic buttons, and these security cameras. At $99 a pop, the camera comes with the usual features -- HD video, motion detection, streaming to your phone via an app that lets you record with the push of a button. They even claim to use "intelligent detection algorithms" that can determine the heat signature of a human and only send alerts that matter. We like that they use high-level end-to-end encryption to protect your video feed. We don't like that when we emailed them to ask some questions, they signed us up for their email list without permission.

What could happen if something goes wrong

Boy howdy! One sure way to leave a privacy researcher unimpressed with your privacy practices--or lack thereof--is to sign them up to your email list without their permission when they email you to ask questions about your privacy practices. That's exactly what Simplisafe did when we reached out to them. Bad bad bad! They say they share your data, with consent, for marketing purpose. Which isn't too bad. But while videos are automatically deleted after 30 days, you can't delete them yourself. Which isn't great. What's could happen if something goes wrong? You want to delete a video a neighbor asked you to take down, find you can't, email Simplisafe to ask them to take it down, they eventually do but now you're signed up to their email list even though you didn't want that.

Privacy

Can it snoop on me?

Camera

Device: Yes

App: Yes

Microphone

Device: Yes

App: Yes

Tracks Location

Device: Yes

App: Yes

What is required to sign up?

What data does it collect?

How can you control your data?

Videos are automatically deleted after 30 days. You can't delete them yourself. You can request that data be deleted.

What is the company’s known track record for protecting users’ data?

Average

In 2019, the YouTube channel LockPickingLawyer demonstrated how SimpliSafe’s home security system could be compromised by an $2 wireless emitter that mimics the frequency of its door and window contact sensors. Simplisafe disputed the claims.

Can this product be used offline?

No

User friendly privacy information?

No

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

The SS3 version uses encryption.

Encryption

Yes

The SS3 version uses encryption.

Strong password

Yes

Simplisafe rate-limits login attempts by account and IP address.

Security updates

Yes

Manages vulnerabilities

Yes

Simplisafe encourages responsible security vulnerability reporting. https://support.simplisafe.com/hc/en-us/articles/360040090812-How-do-I-report-a-possible-security-issue-in-the-system-

Privacy policy

Yes

Simplisafe lets you know in the privacy policy that you may be required to post a notice about your camera, depending on the privacy laws in your state.

Artificial Intelligence

Does the product use AI?

Yes

Does the AI use your personal data to make decisions about you?

Yes

Does the company allow users to see how the AI works?

Unknown

Simplisafe uses intelligent detection algorithms to detect the unique heat signature of humans. They run the algorithms on the device and not the cloud.

Company contact info

Phone Number

888-910-1215

Live Chat

No

Twitter

SimpliSafe

Updates

Student finds privacy flaws in connected security and doorbell cameras
Florida Institute of Technology
Ring, Nest, SimpliSafe and eight other manufacturers of internet-connected doorbell and security cameras have been alerted to "systemic design flaws" discovered by Florida Tech computer science student Blake Janes that allows a shared account that appears to have been removed to actually remain in place with continued access to the video feed.
SimpliSafe’s home security system can be compromised by a $2 wireless emitter
Cameron Faulkner
SimpliSafe’s latest home security system can apparently be fooled by an affordable wireless emitter that mimics the frequency of its door and window contact sensors. The YouTube channel LockPickingLawyer posted a video demonstrating how it can be done, and, unfortunately, it looks very easy to do — as easy as pressing a button to make sure an alarm won’t go off when someone breaks into a house.

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