Nest Hello Video Doorbell this product meets our minimum security standards
Nest $229

Nest Hello Video Doorbell

Review Date 10/23/19

Door knockers are cool, but so old-fashioned. Door bells are neat, but so analog. Welcome to 24-hour surveillance on your doorstep. Calling this a doorbell is a bit misleading. It’s an HD-video, two-way audio, motion sensor, infrared night vision, 24/7 streaming device that lets you see, hear, and speak to people at your door from your phone or computer. It even lets your pre recorded messages so you can tell the UPS guy to leave that package behind the bush. Ah, but is the end near for "knock knock" jokes.

Minimum Security Standards

         

Five basic steps every company should take to protect consumer privacy. Learn more.

Encryption
Yes
Uses encryption in transit and at rest.
Security updates
Yes
Does it get regular software/firmware updates?
Strong password
Yes
Do you have to create a strong password?
Manages vulnerabilities
Yes
Is there a system in place for managing security vulnerabilities?
Privacy policy
Yes
Does it have a privacy policy?

Can it snoop on me?

Camera
Device: Yes | App: Yes
Microphone
Device: Yes | App: Yes
Tracks Location
Device: Yes | App: Yes

How does it handle privacy?

How does it share data?
Nest users are now required to migrate over to a Google Account. Google (and partner websites and apps) may target you with ads based on your searches, location, websites and apps you’ve used, videos and ads you’ve seen, age range, gender, etc. Google says that your personal data is never sold to third parties.
Can you delete your data?
Yes
Collects biometrics data?
Yes
Google collects and may review voice data from interactions with the Google Home.
User friendly privacy info?
Yes
Google has several privacy pages explaining its approach to privacy in simple language. It has Nest-specific privacy information in one central location.
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What could happen if something went wrong

Nest is owned by Google, which means they have the full force of Google behind its security features, which is a good thing. It also has the full force of Google behind its privacy features, which means that Google may target you with ads based on your interactions. What if Google finds out your like to have pizza delivered to you on the regular? You can bet you'll be getting a whole bunch of pizza ads everywhere you look. Also, Google's own device chief says homeowners should warn guests they are in proximity of a microphone potentially recording your conversations when they visit your home if you own a device like this. We think that is good advice.

How to contact the company

Updates

The doorbells have eyes: The privacy battle brewing over home security cameras
Washington Post
Police want to register — and even subsidize — private security cameras. That’s just the start of the ethical challenges ahead.
Google exec says Nest owners should probably warn their guests that their conversations are being recorded
Business Insider
Google devices chief Rick Osterloh said he believes anyone "in proximity" of a microphone-fitted smart device like Google Nest or Amazon Echo should be informed the devices are in use.
Nest Cams Hijacked
Wired
Dozens of Nest camera owners this week heard a disembodied voice insist that they subscribe to PewDiePie's YouTube channel. On Sunday, a voice emanating from a Nest security camera told a family of three that North Korean missiles were en route to Ohio, Chicago, and Los Angeles. In December, a couple was startled out of bed when they heard sexual expletives coming from their baby's room over a monitor. Then they heard a hacker's voice on their Nest cameras, saying "I’m going to kidnap your baby, I’m in your baby’s room."

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