GoToMeeting this product meets our minimum security standards
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GoToMeeting

Review Date 04/23/2020

GoToMeeting has been around since 2004, making it one of the more old-school video call apps out there. Primarily targeted as a business video call platform, GoToMeeting has pricing plans that allow for up to 3000 people on a video meeting. It's probably not going to be the video call app you use for your family gatherings or virtual happy hours, which means most of the people using this app will be able to rely on their company's tech team for support and privacy. Which is good because while it's not NOT user-friendly (with the exception of its privacy policy, which is decidedly not user-friendly), it is a more advanced video call app than most people probably need for their calls home to Mom.

Minimum Security Standards

Five basic steps every company should take to protect consumer privacy. Learn more.

Overall Security Rating
5/5 star
Encryption
Yes
GoToMeeting uses encrytion, including end-to-end encryption
Security updates
Yes
GoToMeeting updates its mobile app at least once a month
Strong password
Yes
A strong password is required to login. Meetings can optionally be password-protected.
Manages vulnerabilities
Yes
Company doesn't have a known bug bounty program but does say it works closely with third-party researchers to test and identify potential vulnerabilities.
Privacy policy
Yes
https://www.logmeininc.com/legal/privacy

What is required to sign up?

To join a meeting, no email or phone number is required. To host or start a meeting, an email is required.

How does it handle privacy?

How does it share data?
GoToMeeting parent company LogMeIn says it collects data on users such as name, email, what device you use to log in, location information, and data it may purchase on you from third parties. LogMeIn says it may share your personal information with third parties for service and marketing purposes.
How are your recordings handled?
GoToMeeting allows users to record calls by clicking a red record button. These recordings are stored locally or in the cloud, depending on what the host selects. The recordings can also be transcribed by GoToMeeting's Smart Meeting Assistant. GoToMeeting says it does not share call recordings or information about calls to third parties.
Alerts when calls are being recorded?
Yes
GoToMeeting makes an announcement to everyone on the call when a meeting is being recorded.
Does the platform say it is compliant with US medical privacy laws?
Yes
GoToMeeting can be HIPAA compliant. Please check with your healthcare provider to make sure the version of GoToMeeting they use meets all the requirements.
Links to privacy information

Can I control it?

Host controls
Host are able to enable, disable or pause screen sharing, grant and revoke remote keyboard and mouse control to another attendee, make another attendee the presenter, and have standards controls such as record and mute. The iOS app version allows users to start a meeting with voice command by asking Siri.
Is it easy to learn and use the features?
Yes
GoToMeeting is a more technical, business-targeted video call platform. It has a learning curve when you first start out. The FAQ page the company provides is in-depth and features both written and video explainers.
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What could happen if something went wrong

Probably not too much given that this is a video call app targeted to business rather than folks calling family. It is likely many of the companies using this software will have admins to help run it. We like that it uses end-to-end encryption, has the option to password protect meetings and – with some extra work – make calls HIPAA compliant. That being said, video calls can be transcribed, so it's always good to follow the general rule of thumb and be careful what you say as you never know who could be listening (or reading).

Updates

GoToMeeting Review
Busniess News Daily
After conducting extensive research and analysis of video conferencing services in 2019, we recommend GoToMeeting as the best overall video conference service.
Medical Privacy Gets Complicated as Doctors Turn to Video Chats
Consumer Reports
Health comes first, privacy experts say, but when you have a choice, it's best to use a service that complies with HIPAA

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