Google Nest Hello Video Doorbell

Google Nest Hello Video Doorbell

Google $229
Wi-Fi

Review date: 11/02/2020

Door knockers are cool, but so old-fashioned. Door bells are neat, but so analog. Welcome to 24-hour surveillance on your doorstep. Calling this a doorbell is a bit misleading. It’s an HD-video, two-way audio, motion sensor, infrared night vision, 24/7 streaming device that lets you see, hear, and speak to people at your door from your phone or computer. It even lets your pre-recorded messages so you can tell the UPS guy to leave that package behind the bush. Ah, but is the end near for "knock knock" jokes.

What could happen if something goes wrong

Nest is owned by Google, which means they have the full force of Google behind their security features, which is a good thing. It also has the full force of Google behind its privacy features and Google wants to learn as much about you as it can. So while video recordings, Voice recordings, and home environment sensor readings won't be used to target you with ads, transcripts of your voice interactions may. That's why it's always good to take time to lock down your privacy settings. Also, you could catch your neighbor dancing naked on cam in front of their window and then never be able to look at them the same ever again, making those neighborhood BBQs quite awkward. One more thing, Google's own device chief says homeowners should warn guests they near a microphone (or video camera) potentially recording them when they visit your home if you own a device like this. We think that is good advice.

Privacy

Can it snoop on me?

Camera

Device: Yes

App: Yes

Microphone

Device: Yes

App: Yes

Tracks Location

Device: Yes

App: Yes

What is required to sign up?

What data does it collect?

How does it use this data?

While video recordings, voice recordings, and home environment sensor readings won't be used for ad personalization, transcripts of your voice interactions may be. Non-personally identifiable information may be shared with partners. Google says that your personal data is never sold to third parties.

How can you control your data?

You can review and delete your data in the Nest app or via the Google Privacy Dashboard.

What is the company’s known track record for protecting users’ data?

Needs Improvement

In 2018, personal information was exposed in several incidents, resulting from access by app developers, exposure by mobile apps, or a bug in Google + API. Google has also stored location data without permission.

Can this product be used offline?

No

User friendly privacy information?

Yes

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

Uses encryption in transit and at rest.

Encryption

Yes

Uses encryption in transit and at rest.

Strong password

Yes

Security updates

Yes

Manages vulnerabilities

Yes

Google has a Security Rewards program, which means that anyone who finds a security issue and discloses it responsibly may get paid. https://www.google.com/about/appsecurity/programs-home/

Privacy policy

Yes

All things Nest have been moved over to the Google Store. Google has a page detailing their privacy principles for Nest products.

Artificial Intelligence

Does the product use AI?

Yes

Does the AI use your personal data to make decisions about you?

Yes

Does the company allow users to see how the AI works?

Yes

Google publishes academic papers about it's AI research (https://ai.google/) and makes several tools available via open source.

Company contact info

Updates

Nest Cams Hijacked
Wired
Dozens of Nest camera owners this week heard a disembodied voice insist that they subscribe to PewDiePie's YouTube channel. On Sunday, a voice emanating from a Nest security camera told a family of three that North Korean missiles were en route to Ohio, Chicago, and Los Angeles. In December, a couple was startled out of bed when they heard sexual expletives coming from their baby's room over a monitor. Then they heard a hacker's voice on their Nest cameras, saying "I’m going to kidnap your baby, I’m in your baby’s room."
The doorbells have eyes: The privacy battle brewing over home security cameras
Washington Post
Police want to register — and even subsidize — private security cameras. That’s just the start of the ethical challenges ahead.
Google exec says Nest owners should probably warn their guests that their conversations are being recorded
Business Insider
Google devices chief Rick Osterloh said he believes anyone "in proximity" of a microphone-fitted smart device like Google Nest or Amazon Echo should be informed the devices are in use.
Video Doorbell Cameras Guide
Aliza Vigderman and Gabe Turner
Knock knock. Who’s there? With video doorbells, you’ll never have to ask this question again. Rather, you’ll be able to answer your door from anywhere in the world through its mobile application, seeing and speaking to your visitor as if you’re there in person. While video doorbells, otherwise known as doorbell cameras, are a relatively new product compared to traditional security cameras, they’re becoming increasingly popular, but how do you know which one is right for you? At Security.org, we test out doorbell cameras to make sure they’re high-quality, and we’re sharing our knowledge with you here.

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