Warning: *privacy not included with this product
Review date: April 25, 2023
What could happen if something goes wrong?
First reviewed April 20, 2022. Review updated, April 25, 2023
Read our 2022 review:
One more thing about MindDoc that leaves us worried. They say you can delete your data directly in the app at any time by going to "Settings → Data & Security." However, when we downloaded and used the app and then wanted to delete our data, we could not find this option. Which means MindDoc still has your friendly privacy researcher's data when we'd really rather they didn't. Because suddenly we're seeing ads about mental health everywhere and it's got us a little freaked out (granted, we've been researching mental health apps, so mental health ads following us everywhere seems inevitable, unfortunately).
Tips to protect yourself
- Go to "Profile > Data & security" section of the app to opt out from Facebook and other third-party ad networks.
- Use your device privacy controls to limit access to your personal information via app (do not give access to your camera, microphone, images, location unless neccessary)
- Keep your app regularly updated
- Limit ad tracking via your device (e.g. on iPhone go to Privacy -> Advertising -> Limit ad tracking) and biggest ad networks (for Google, go to Google account and turn off ad personalization)
- Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
- When starting a sign-up, do not agree to tracking of your data if possible.
Can it snoop on me?
What can be used to sign up?
What data does the company collect?
Name, email. In Germany also, to use online psychotherapy: postal address, phone number.
General mental condition, complaints, symptoms.
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
No known privacy or security incidents discovered in the last 3 years.
Child Privacy Information
Can this product be used offline?
User-friendly privacy information?
Links to privacy information
Does this product meet our Minimum Security Standards?
MindDoc's encryption practices are described here: https://minddoc.com/us/en/privacy-policy#chapter-9
MindDoc acts as a mental health companion that asks questions daily in order to evaluate a person’s well-being and screen them for symptoms of depression.
Is this AI untrustworthy?
What kind of decisions does the AI make about you or for you?
Is the company transparent about how the AI works?
Does the user have control over the AI features?
Mental Health Apps Aren't All As Private As You May ThinkConsumer Reports
The Digital Standard Case Study: Mental Health AppsThe Digital Standard
Peace of Mind...Evaluating the Privacy Practices of Mental Health AppsConsumer Reports
5 Mental Health Apps You Need On Your PhoneTech Guide
Do Therapy Apps Really Protect Your Privacy?Life Hacker
MindDoc: Depression & Anxiety ReviewOne Mind Psyber Guide
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