Eufy Smart Lock Touch

Eufy Smart Lock Touch

Review date: Nov. 8, 2021

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Mozilla says

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People voted: Not creepy

To unlock Eufy's Smart Lock Touch, all you have to do is it give the finger and use your fingerprint. Or use your Bluetooth connected phone to unlock the door when you're within 30 feet or so. You can also use the built-in keypad. Or even, gasp!, a physical key. Giving it the finger sounds like more fun.

What could happen if something goes wrong?

Smart locks are one of those connected devices that seem to worry lots of people. The pros: They offer a lot of convenience with multiple ways to unlock the door to your home, a way to track who comes and goes from your home, they can allow you give out a keypad number to people like a babysitter and then revoke that when they no longer need access, and they can help you make sure you locked your front door when your anxiety kicks in on vacation. The cons: They can be vulnerable to any number of things such as power outages, lost or compromised phones, ransomware attacks on the company who made your lock, product security vulnerabilities, WiFi and/or Bluetooth vulnerabilities, home hub vulnerabilities, bad software updates, data leaks, and more.

With all that said, how does Eufy’s Smart Lock Touch stack up? This lock operates over Bluetooth, so you need to be within about 30 feet to lock or unlock it using your phone. It also uses a fingerprint, which also seems generally safe. We found no known security breaches of their smart locks. However, in May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers from their security cams. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered. While this security oops happens to their security cameras, it’s a good reminder that software updates can go wrong, which wouldn’t be good for your smart lock.

On the privacy side of things, Eufy seems pretty good. Eufy doesn't sell your personal data, which is cool. Eufy does collect information on you and uses that information to show you ads for them and third parties, which isn’t super cool but also isn't unusual.

What’s the worst that could happen? Well, it is a smart lock that can be unlocked with your fingerprint ID. We've watched enough movies to know there's always a chance someone could chop your finger off and use it to get in your home. We really hope that never happens to you.

Tips to protect yourself

  • Check out tips to ensure your smart lock safety
  • Maintain a strong door
  • Choose a secure access code
  • Set up two-factor authentication
mobile Privacy Security A.I.

Can it snoop on me? information

Camera

Device: No

App: No

Microphone

Device: No

App: No

Tracks location

Device: No

App: Yes

What can be used to sign up?

What data does the company collect?

How does the company use this data?

Eufy does not sell data. The sharing is limited only to information required by services. When you use third-party services, their own terms and privacy policies will apply to your use of these services. Eufy does say, "We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.

How can you control your data?

Eufy will retain your personal data for no longer than is necessary for the purposes stated in the Privacy Statement unless otherwise extending the retention period is required by laws or requested by you. The data storage period may vary with scenario, product, and service. The standards they use to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records as required by laws; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.

What is the company’s known track record of protecting users’ data?

Average

Eufy had a security camera bug in May 2021. The company has promptly fixed the bug and rolled out a security update.

Can this product be used offline?

Yes

User-friendly privacy information?

Yes

Structured and concise

Links to privacy information

Does this product meet our Minimum Security Standards? information

Yes

Encryption

Yes

Strong password

Not Applicable

Security updates

Yes

Manages vulnerabilities

Yes

Privacy policy

Yes

Does the product use AI? information

Yes

Can be connected to Alexa or Google Assistant.

Is this AI untrustworthy?

Can’t Determine

What kind of decisions does the AI make about you or for you?

Voice recognition, if connected to Alexa or Google Assistant.

Is the company transparent about how the AI works?

Yes

Does the user have control over the AI features?

Yes


News

Use A Smart Lock? Get In The Sea, 73% Of Security Professionals Say
Forbes
I decided to take the question of smart lock security to a cross-section of security professionals, including hackers and lock-pickers. The question I asked was a straightforward one: would you use a smart lock to secure your home, office or anything?
Can Smart Locks Be Hacked? And How to Prevent It
DIY Smart Home Solutions
Are smart locks really safe? Can smart locks be hacked? These are two very important questions to consider before purchasing a smart lock.
Best Smart Locks of 2021
Consumer Reports
Consumer Reports' tests reveal the best models from August, Bosma, Eufy, Kwikset, Wyze, and Yale
Should I get a smart lock? The pros and cons of going digital on your door
USA Today
Charlotte Pfahl, 68, prefers using an old-school mechanical key to access her New York City apartment. So when her landlord modernized the building and installed a smart lock in 2018, she and several other residents over 65 were not thrilled about it.

Comments

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