Warning: *privacy not included with this product
Eufy Smart Lock Touch & Wi-Fi
Review date: Nov. 9, 2022
To unlock Eufy's Smart Lock Touch & WiFi, all you have to do is give it the finger and use your fingerprint. Or open your door from far away with WiFi. Or use your Bluetooth connected phone to unlock the door when you're within 30 feet or so. You can also use the built-in keypad. Or even, gasp!, a physical key. So many ways to open your door! Wonder if saying, "Open Sesame" works too?
What could happen if something goes wrong?
Smart locks are one of those connected devices that seem to worry lots of people. The pros: They offer a lot of convenience with multiple ways to unlock the door to your home, a way to track who comes and goes from your home, they can allow you give out a keypad number to people like a babysitter and then revoke that when they no longer need access, and they can help you make sure you locked your front door when your anxiety kicks in on vacation. The cons: They can be vulnerable to any number of things such as power outages, lost or compromised phones, ransomware attacks on the company who made your lock, product security vulnerabilities, WiFi and/or Bluetooth vulnerabilities, home hub vulnerabilities, bad software updates, data leaks, and more.
With all that said, how does Eufy’s Smart Lock Touch & WiFi stack up? This lock operates over WiFi and can be controlled from just about anywhere with the Eufy Security app. It also uses a fingerprint, which also seems generally safe, especially as Eufy stores your fingerprint data locally on the device rather than on the internet in the cloud where it could be more vulnerable. There's also a keypad and a key to unlock it. So, lots of ways to unlock this lock, if you need. We found no known security breaches of this smart lock.
Unfortunately, Eufy has had some significant security vulnerabilities with their security cameras. In June 2022, security experts foundthree security vulnerabilities in Eufy's Homebase 2 video storage and management device that could have allowed hackers to take control of the hub, control it remotely, or steal video footage. Eufy/Anker developed fixes for these security vulnerabilities and released them to users in a timely manner. And in May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered.
So, the bad news is, Eufy’s security cameras have had some serious security issues. The good news is, Eufy as a company seems to have stepped up and immediately fixed these bugs and to get the updates out to their users quickly. While these security oopsies happened to their video cameras, not their smart locks, it’s a good reminder that software updates can go wrong, which wouldn’t be good for your smart lock.
What’s the worst that could happen? Well, it is a smart lock that can be unlocked with your fingerprint ID. We've watched enough movies to know there's always a chance someone could chop your finger off and use it to get in your home. We really hope that never happens to you. We also hope Eufy keeps tight security on their Eufy Security app so no one can hack it and unlock your home from far away. That would be bad.
Tips to protect yourself
- Check out tips to ensure your smart lock safety
- Maintain a strong door
- Choose a secure access code
- Set up two-factor authentication
- Do not sign up with third-party accounts. Better just log in with email and strong password.
- Chose a strong password! You may use a password control tool like 1Password, KeePass etc
- Use your device privacy controls to limit access to your personal information via app (do not give access to your camera, microphone, images, location unless neccessary)
- Keep your app regularly updated
- Limit ad tracking via your device (eg on iPhone go to Privacy -> Advertising -> Limit ad tracking) and biggest ad networks (for Google, go to Google account and turn off ad personalization)
- Request your data be deleted once you stop using the app. Simply deleting an app from your device usually does not erase your personal data.
- When starting a sign-up, do not agree to tracking of your data if possible.
Can it snoop on me?
What can be used to sign up?
What data does the company collect?
Name, email, phone number, address
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
In June 2022, three security vulnerabilities were found in Eufy's Homebase 2 video storage and management device that could have allowed hackers to take control of the hub, control it remotely, or steal video footage. Eufy/Anker developed fixes for these secruity vulnerabilities and released them to users in a timely manner.
In May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered.
Child Privacy Information
Can this product be used offline?
User-friendly privacy information?
Structured and concise
Links to privacy information
Does this product meet our Minimum Security Standards?
Is this AI untrustworthy?
What kind of decisions does the AI make about you or for you?
The built-in AI reduces the number of false alerts you receive by intelligently differentiating people from objects. It has features like pet detection, and even crying detection.
Is the company transparent about how the AI works?
Does the user have control over the AI features?
First Look: Eufy Smart Lock Touch & WiFiConsumer Reports
Use A Smart Lock? Get In The Sea, 73% Of Security Professionals SayForbes
Can Smart Locks Be Hacked? And How to Prevent ItDIY Smart Home Solutions
Best Smart Locks of 2021Consumer Reports
Should I get a smart lock? The pros and cons of going digital on your doorUSA Today
Got a comment? Let us hear it.