Eufy Smart Lock Touch & Wi-Fi
Review date: Nov. 8, 2021
To unlock Eufy's Smart Lock Touch & WiFi, all you have to do is it give the finger and use your fingerprint. Or open your door from far away with WiFi. Or use your Bluetooth connected phone to unlock the door when you're within 30 feet or so. You can also use the built-in keypad. Or even, gasp!, a physical key. So many ways to open your door! Wonder if saying, "Open Sesame" works too?
What could happen if something goes wrong?
Smart locks are one of those connected devices that seem to worry lots of people. The pros: They offer a lot of convenience with multiple ways to unlock the door to your home, a way to track who comes and goes from your home, they can allow you give out a keypad number to people like a babysitter and then revoke that when they no longer need access, and they can help you make sure you locked your front door when your anxiety kicks in on vacation. The cons: They can be vulnerable to any number of things such as power outages, lost or compromised phones, ransomware attacks on the company who made your lock, product security vulnerabilities, WiFi and/or Bluetooth vulnerabilities, home hub vulnerabilities, bad software updates, data leaks, and more.
With all that said, how does Eufy’s Smart Lock Touch & WiFi stack up? We found no known security breaches of their smart locks. However, in May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers from their security cams. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered. While this security oops happens to their security cameras, it’s a good reminder that software updates can go wrong, which wouldn’t be good for your smart lock.
On the privacy side of things, Eufy seems pretty good. Eufy doesn't sell your personal data, which is cool. Eufy does collect information on you and uses that information to show you ads for them and third parties, which isn’t super cool but also isn't unusual. Just be careful with what you share with third parties such as Alexa or Google Assistant as they can collect data on you too.
What’s the worst that could happen? Well, it is a WiFi smart lock that can be unlocked from just about anywhere in the world with your phone. It’s possible you could lose your phone at the grocery store, some bad person could find it, get your address, go to your house, open your door and steal all your valuables while you’re retracing your steps to try and find your lost phone. Password protect your phones people!
Tips to protect yourself
- Check out tips to ensure your smart lock safety
- Maintain a strong door
- Choose a secure access code
- Set up two-factor authentication
What can be used to sign up?
What data does the company collect?
Name, email, phone number, address
How does the company use this data?
How can you control your data?
What is the company’s known track record of protecting users’ data?
In May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered.
Can this product be used offline?
User-friendly privacy information?
Structured and concise
Links to privacy information
Does this product meet our Minimum Security Standards?
Can be connected to Alexa or Google Assistant.
Is this AI untrustworthy?
What kind of decisions does the AI make about you or for you?
Voice recognition, if connected to Alexa or Google Assistant.
Is the company transparent about how the AI works?
Does the user have control over the AI features?
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