Bose QuietComfort Earbuds

Bose QuietComfort Earbuds

Bose
Bluetooth

Review date: Nov. 8, 2021

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Mozilla says

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People voted: Somewhat creepy

Shove these little buds in your ears and turn out the world around you. Both passive and active noise cancelling will keep the world at bay and the music you're listening to front and center. With four microphones built in, you can talk to your Mom, talk to Alexa, or even just talk to yourself. Connect to the app via Bluetooth and adjust all the sound and noise cancelling settings you want. Pop them in their little case to charge up for 6 hours of use. Just be careful not to lose the little guys, they aren't cheap!

What could happen if something goes wrong?

A few years back Bose came under fire when it was alleged they were secretly collecting personal information about users through the Bose app. Bose fought the class action lawsuit based on these allegations. And early in 2021, Bose made a good change when they stopped requiring users to create an account to use the Bose Music app that controls their headphones and speakers. Yay for progress!

Bose does say it may use or share de-identified personal data for any purpose they choose, without limitation. This use of anonymized data is generally OK, although many privacy researchers will point out it is relatively easy to de-anonymize such data. Also, if you choose to use Amazon Alexa or Google Assistant with this smart speaker, know that Google and Amazon will collect data on the voice requests you make. What’s the worst that could happen with these fancy headphones? Well, hopefully not too much, we hope.

Tips to protect yourself

  • If you use Alexa or Google Assistant, set up the respective privacy settings.
  • Consider using your headphones without connecting it to an app. This way, you may decrease amount of data collected
mobile Privacy Security A.I.

Can it snoop on me? information

Camera

Device: No

App: No

Microphone

Device: Yes

App: No

Tracks location

Device: No

App: Yes

What can be used to sign up?

What data does the company collect?

How does the company use this data?

Bose may receive information about you from other sources, such as business partners, marketers, researchers, analysts, social network services, and other parties. Bose may use third-party analytics services on their Services (e.g., Google Analytics, Adobe Analytics).

How can you control your data?

Bose will delete or de-identify information when it is no longer needed to fulfill these purposes, unless a longer retention period is required to comply with applicable laws.

What is the company’s known track record of protecting users’ data?

Average

Bose suffered a ransomware attack in March 2021, it leaked employee and financial data, but no consumer-related data.

Can this product be used offline?

Can’t Determine

User-friendly privacy information?

Yes

The privacy policy is detailed on all aspects we are interested in

Links to privacy information

Does this product meet our Minimum Security Standards? information

Yes

Encryption

Yes

Uses encryption in transit and at rest.

Strong password

Yes

Security updates

Yes

Manages vulnerabilities

Yes

Privacy policy

Yes

Does the product use AI? information

Yes

Is this AI untrustworthy?

Can’t Determine

What kind of decisions does the AI make about you or for you?

You can connect the headphones to Alexa or Google Assistant, if you wish, for voice recognition.

Is the company transparent about how the AI works?

N/A

Does the user have control over the AI features?

Yes


News

Bose no longer requires you to make an account just to use its app
The Verge
Recent Bose headphones and earbuds have come with a somewhat frustrating requirement: to use the accompanying Bose Music app, you needed to create an account.
Bose accused of spying on users, illegal wiretapping via Bose Connect app
CSOnline
A lawsuit alleges the Bose Connect app secretly intercepts and shares what you listen to.
Bose headphones have been spying on customers, lawsuit claims
Washington Post
Bose knows what you're listening to. At least that's the claim of a proposed class-action lawsuit filed late Tuesday in Illinois that accuses the high-end audio equipment maker of spying on its users and selling information about their listening habits without permission.
A message to our Bose Connect App customers
Bose
We understand the nature of Class Action lawsuits. And we’ll fight the inflammatory, misleading allegations made against us through the legal system. For now, we want to talk directly to you.

Comments

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