Bose QuietComfort 35 II

Bose QuietComfort 35 II

Review date: 10/23/2019

When it comes to pricey, high-end, wireless noise-cancelling headphones, Bose sets the standard. Worn by athletes, celebrities, and that guy next to you on the plane everywhere, these headphones do it all. They shut out the loud-talker on the bus, play music that sounds great, touch your ear to find Alexa or Google Assistant at your service, make voice calls, and tell the world you're doing well enough to afford a $400 pair of headphones. There's just one hitch, Bose was accused last year of spying--maybe even illegally wiretapping--users.

What could happen if something goes wrong

It's possible Bose could scoop up your information when you use these headphones and share it with others without your knowledge or consent. Bose currently is fighting a class action lawsuit for doing just that. Also, if you choose to use Amazon Alexa or Google Assistant with these headphones, know too that Google and Amazon are also tracking your data.

Privacy

Can it snoop on me?

Camera

Device: No

App: No

Microphone

Device: Yes

App: No

Tracks Location

Device: No

App: Yes

What is required to sign up?

What data does it collect?

How does it use this data?

How can you control your data?

What is the company’s known track record for protecting users’ data?

Average

Can this product be used offline?

Can’t determine

User friendly privacy information?

No

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

Encryption

Yes

Uses encryption for the Bluetooth.

Strong password

Not applicable

The device pairs securely via Bluetooth, which does not require a password.

Security updates

Yes

Does it get regular software/firmware updates?

Manages vulnerabilities

Yes

Is there a system in place for managing security vulnerabilities?

Privacy policy

Yes

Does it have a privacy policy?

Artificial Intelligence

Does the product use AI?

Can’t Determine

Does the AI use your personal data to make decisions about you?

Can’t Determine

Does the company allow users to see how the AI works?

Can’t Determine

Company contact info

Phone Number

(800) 379-2073

Live Chat

No

Twitter

Bose

Updates

Bose accused of spying on users, illegal wiretapping via Bose Connect app
CSOnline
A lawsuit alleges the Bose Connect app secretly intercepts and shares what you listen to.
Bose headphones have been spying on customers, lawsuit claims
Washington Post
Bose knows what you're listening to. At least that's the claim of a proposed class-action lawsuit filed late Tuesday in Illinois that accuses the high-end audio equipment maker of spying on its users and selling information about their listening habits without permission.
A message to our Bose Connect App customers
Bose
We understand the nature of Class Action lawsuits. And we’ll fight the inflammatory, misleading allegations made against us through the legal system. For now, we want to talk directly to you.
Federal Judge Refuses to Toss a Class Action Lawsuit Against Bose and Its ‘Collect’ App
Digital Music News
Bose may soon have to face the music for sharing users’ information to third-parties.

Related products