Better Stop Suicide

Holy vague and messy privacy policy Batman! Better Stop Suicide's privacy policy is bad. Like, get a failing grade from your high school English teacher bad. Take the second sentence in the privacy policy, "Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you." Yeah, they just plain old omitted the way to contact them. We did find a contact email at the very bottom of their privacy policy and emailed them multiple times with questions about the app's privacy and security and received no response. So, that "gladly assist you" part seems like it might be a tad overstated.

Then there is the overall vagueness of the policy, which says it was last updated in 2018. They make statements like, "Data we gather | Information you have provided us with | This might be your email address, name, billing address, home address etc - mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us." That's a lot of "might", "etc", and "mainly" vagueness in one statement. But hey, it's good to know the data they gather is the information you provide them. That's helpful.

What can we deduce from their extremely vague and poorly written privacy policy? (What can we say? We like things like punctuation and clarity here at *Privacy Not Included.) Well, it does seem like Better Stop Suicide gathers a fair amount of personal information -- including name, email. home address, and IP address. They also say they gather information from "trusted partners" but we have no idea who those "trusted partners" might be as they say they link to them but then provide no link. They also say they can gather information about your from public sources.

So, what might Better Stop Suicide do with all this personal information they gather? That is pretty vague too. At one point in their privacy policy they say, "We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered." That's a pretty broad statement for how they plan to use your data that could go beyond what they do mention like providing services, communications, and potentially ads.

Their privacy policy also states, "We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised." Which is a little concerning because it's been shown to be pretty easy to de-anonymize user data. But hey, Better Stop Suicide does state in their privacy policy, "We do not share your Personal Data with strangers." So, there's that.

Finally, we were unable to confirm if Better Stop Suicide meets our Minimum Security Standards. So all in all, we have a whole bunch of questions about this suicide prevention app. What's the worst that could happen? Well, we're not even sure we can tell from this vague privacy policy. It seems like the company could share your data with just about anyone if they wanted, as long as they aren't a stranger we suppose. People who are dealing with suicidal thoughts need all the help we as a society can give them. This app could possibly help. But holy cow, with such an awful mess of a privacy policy, we'd encourage you to find a better app.