Amazon Echo Show

Amazon Echo Show

Amazon $44.99 - $249.99
Wi-Fi Bluetooth

Review date: 11/02/2020

Show, don't tell," the saying goes. Amazon's Echo Show video smart display takes that to heart. Just ask Alexa to show you that recipe you're making the lyrics to the song you're listening to, your photos, weather forecasts, the news, your security cams, even video chat with Grandma. And now you don't just get to wonder if Alexa is always listening to you, you get to wonder if she's watching you as well.

What could happen if something goes wrong

We're happy to see Amazon making an effort to do better when it comes to your privacy. They made it possible to automatically delete voice recording immediately after they are processed. That's a nice feature after so much controversy recently about human reviewers listening in to Alexa voice recordings. Especially since Alexa is now built into everything from your smart speakers to your kids' toys to your glasses and headphones. And while Amazon doesn't sell your personal information, they sure do use the heck out of it to target you with more stuff to buy. Remember, your new favorite Alexa ask is, "Alexa, delete everything I said today."

Privacy

Can it snoop on me?

Camera

Device: Yes

App: Yes

Microphone

Device: Yes

App: Yes

Tracks Location

Device: No

App: Yes

What is required to sign up?

What data does it collect?

How does it use this data?

Amazon does not sell your personal information. Your voice requests are used to train Alexa's speech recognition system.

How can you control your data?

You can delete past Alexa Voice recordings & transcripts, even setting up auto-delete or choose not to save any voice recordings. You can now ask Alexa to "Delete what I just said." You can request that data be deleted.

What is the company’s known track record for protecting users’ data?

Needs Improvement

In October, 2020, Amazon fired an employee for leaking customer email addresses to an unnamed third party. In November, 2018, Amazon suffered a data breach that caused customer names and email addresses to be disclosed on its webpage.

Can this product be used offline?

No

User friendly privacy information?

Yes

Links to privacy information

Security

Does this product meet our Minimum Security Standards?

Yes

Encryption

Yes

Uses encryption in transit and at rest.

Strong password

Yes

You need an Amazon account and password to set up Alexa.

Security updates

Yes

Manages vulnerabilities

Yes

Amazon has a bug bounty program, which means that anyone who finds a security issue and discloses it responsibly may get paid. Security researchers can report a vulnerability here. https://www.amazon.com/gp/help/customer/display.html?nodeId=201909140

Privacy policy

Yes

Artificial Intelligence

Does the product use AI?

Yes

Does the AI use your personal data to make decisions about you?

Yes

Does the company allow users to see how the AI works?

Yes

Amazon Alexa uses AI and natural language understanding (NLU) to understand what people are saying and to respond to requests. More information can be found at the Alexa FAQ and the Amazon Science webpage.: https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230

Company contact info

Phone Number

No

Email

No

Twitter

AmazonHelp

Updates

‘Millions of people’s data is at risk’ — Amazon insiders sound alarm over security
Politico
YOUR ORDER HISTORY. Your credit card information. Even your intimate health data. Amazon is amassing an empire of data as the online retailer ventures into ever more areas of our lives. But the company's efforts to protect the information it collects are inadequate, according to insiders who warn the company's security shortfalls expose users' information to potential breaches, theft and exploitation.
Amazon Fired Employee for Leaking Customer Emails
Joseph Cox
Over the past few days Amazon has informed some customers that it has fired an employee for leaking customer email addresses to an unnamed third party.
How to keep the smart speaker you got for the holidays and still keep some of your privacy, too
Vox
Smart speakers — Amazon’s Echo, Google’s Nest, Apple’s HomePod, and the like — are in approximately one-third of American homes, a number that’s sure to increase once all the cyber Monday deals have been shipped and Christmas presents have been unwrapped. But the people receiving (or giving) these digital personal assistants may not realize all the potential privacy pitfalls that come with them — or know what they can do to protect themselves from always-on listening and data collection devices.
Amazon hit with major data breach days before Black Friday
Miles Brignall
Amazon has suffered a major data breach that caused customer names and email addresses to be disclosed on its website, just two days ahead of Black Friday.
Alexa can now immediately delete your voice recordings
Bed Fox Rubin
Amazon appears to be making good on its effort to keep tightening privacy for its Alexa-powered devices, even after the hot-button issue has cooled down this year. The most notable change is a new option to automatically delete your voice recordings immediately after they are processed by Alexa. A written transcript of these recordings will still be available for 30 days but can be deleted anytime you want.

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